Treatment Coordinator (Graff Orthodontics)

About the Job

Graff Orthodontics is looking for a Treatment Coordinator who can confidently conduct direct sales and help patients move forward with their treatment plans. This role requires strong communication skills, a sales-driven mindset, and the ability to build trust with patients. If you are a skilled sales professional with a passion for helping patients, experience in orthodontics/dentistry, and a talent for guiding people to the care they need, we want YOU on our team!

** Ask about our Sign-on Bonus! **

Compensation: $25-27 per hour, based on experience

Schedule:

• Full-time.
• Monday - Friday (4 1/2 days a week) 7:45 AM - 5:30 PM.

Benefits:

• Bonus opportunities.
• Medical, dental, vision, and life insurance.
• Generous PTO and paid holidays.
• Traditional and Roth 401(k) options.

Responsibilities:

• Coordinate patient treatment plans and ensure alignment with referring dentists.
• Foster relationships with every new patient, as well as referring dentists.
• Tracking all new patients and following up with pending patients.
• Maintain a certain conversion rate (75-85%).
• Strong understanding of orthodontic insurance and submitting pre-estimates.
• Maintain HIPAA and OSHA compliance at all times.
• Assist in the collection of payments.
• Collaborate with clinical staff to ensure the delivery of high-quality patient care.
• Provide administrative support to enhance clinic efficiency and patient satisfaction.
• Scan with Itero for every new patient (new patient records).

Qualifications:

• Previous experience in a dental/orthodontic office, preferably with treatment coordinating.
• 2 years of sales experience.
• Familiarity with insurance processes and writing contracts.
• Proficiency in administrative tasks, including scheduling appointments and managing patient communications.
• Strong organizational skills with attention to detail.
• Excellent interpersonal and communication skills to interact effectively with patients and staff.
• Ability to work collaboratively in a fast-paced environment while maintaining professionalism.