Field Support Engineer

Job Description Job Description Job description
The Traveling Field Support Engineer is involved in all areas of microbiology equipment technology. This position is responsible for new equipment inspections and installations, administering preventative maintenance (PM), calibrating and performing electrical safety tests (EST) on automated microbiology equipment, monitoring work order requests, troubleshooting, completing repairs, and documenting all service activities.

Key accountabilities
Perform tasks associated with the installation, maintenance, repair, troubleshooting, and assembly of automated microbiology equipment involving basic knowledge and abilities associated with electronics, robotics, and mechanical processes.
Achieves performance measures associated with the maintenance of equipment, productivity, customer satisfaction, and other performance standards.
Complete all necessary documentation of activities involving the servicing of equipment in accordance with the manufacturers requirements.
Serves as a resource for the proper operation and maintenance of equipment.
Instructs instrument operators in proper equipment use.
Adheres to the highest level of customer service while managing customer requests with diplomacy.

BASIC COMPETENCES
Reliable and able to work independently with limited supervision
Excellent customer service skills
Outstanding communication abilities
Computer literacy
Ability to read instrument schematics

JOB LEVEL SKILLS
Associate’s degree in Industrial, Electrical, or Mechanical Engineering, or minimum 2–3 years of equivalent formal related training
Comfortable working in clinical environments with infectious agents and biohazards
Willingness and ability to work outside normal working hours, including weekends and holidays
Ability and willingness to travel extensively (approximately 75%) with minimal notice.

PHYSICAL REQUIREMENTS
Must be able to sit for long periods (e.g., on airplanes or in vehicles)
Must have manual dexterity to operate job-related equipment and tools
Must be able to occasionally lift and/or move up to 75 lbs
Must be able to occasionally crouch, kneel, and/or duck into tight spaces
Must be able to stand for long periods
Extended kneeling and crouching may be required.

WORK ENVIRONMENT
Frequent travel to off-site job locations
Work is often performed in clinical or laboratory settings
Exposure to infectious agents and biohazards
Unpredictable scheduling, including work on weekends and holidays
\nCompany Description Be a part of a dynamic and rapidly growing company. With a reputation for innovation, COPAN is the leading manufacturer of collection and transport systems in the world. COPAN’s collaborative approach to innovation in pre-analytics has resulted in the original FLOQSwabs, ESwab, FecalSwab, and UTM, as well as Full Laboratory Automation. COPAN’s collection and systems have been proven to advance the quality of traditional and contemporary microbiology assays. COPANs automation includes specimen processing, smart incubation, digital imaging, and strong algorithms for the automatic segregation of bacterial cultures, followed by automated colony picking.
Company Description Be a part of a dynamic and rapidly growing company. With a reputation for innovation, COPAN is the leading manufacturer of collection and transport systems in the world. COPAN’s collaborative approach to innovation in pre-analytics has resulted in the original FLOQSwabs, ESwab, FecalSwab, and UTM, as well as Full Laboratory Automation. COPAN’s collection and systems have been proven to advance the quality of traditional and contemporary microbiology assays. COPANs automation includes specimen processing, smart incubation, digital imaging, and strong algorithms for the automatic segregation of bacterial cultures, followed by automated colony picking.