Operations Manager

Job Summary

The Operations Manager of LTL Brokerage Services will be responsible for the sales, pricing, and operational development of the LTL brokerage business. This leader will play a key role in building and developing a team that both sells and executes transportation services that create value for customers, complement existing capabilities, and drive strong revenue and profit growth. This position represents a leadership opportunity within a growing organization and offers a competitive salary with bonus potential.

Essential Duties & Responsibilities

• Lead, train, schedule, and manage team members while fostering a positive and accountable work environment.
• Drive team performance to support annual goals and objectives.
• Promote a service-focused culture that encourages collaboration, strong morale, and teamwork.
• Support the growth and professional development of team members.
• Oversee daily operations and ensure established procedures and best practices are followed.
• Maintain strong relationships with customers, carriers, shippers, and internal team members through effective and timely communication.
• Develop creative transportation solutions that add value for both existing and prospective customers.
• Identify opportunities to expand business, improve processes, and strengthen operational efficiencies.

Qualifications

• Transportation, logistics, or supply chain experience preferred.
• Experience in business development, sales, highway transportation, and brokerage operations preferred.
• Proficiency with Microsoft Excel, Word, PowerPoint, and general data entry.
• Experience with Transportation Management Systems (TMS) preferred.
• Familiarity with carrier compliance and insurance monitoring platforms, such as RMIS, is a plus.

Education

• High School Diploma or GED required.