WALL DELI/DEPT LEADER

Job Title

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.

Offer product samples to help customers discover new items.

Suggestive sell through intercom announcements.

Observe scheduled shift operating hours.

Adhere to all local, state, and federal health and civil code regulations.

Model excellent customer service, demonstrating friendliness, and maintaining a clean and orderly department.

Monitor and maintain quality standards throughout the department.

Ensure product freshness and safety through proper rotation.

Follow all code dating, schematics and pricing policies.

Coordinate and organize merchandising of the department floor.

Follow approved procedures for receiving and verifying vendor counts and prices.

Condition all products in assigned sections in accordance with company policy.

Maintain records of inventory, quality assurance, invoices according to company policy.

Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.

Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

Notify management of customer or employee accidents.

Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.

Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

Must be 18 or older

Ability to handle stressful situations

Effective communication skills

Current food handlers permit once employed

Must be able to meet the minimum physical demands of the position

Knowledge of basic math: counting, addition, and subtraction

Desired

Retail experience

High school diploma or equivalent

Second language: speaking, reading and/or writing