Customer Service Representative

Company Description D.W. Plumbing Heating and Cooling Inc. is a commercial plumbing and HVAC contractor specializing in services for property management companies and multi-housing complexes. The team focuses on reliable installation, maintenance, and repair work that keeps residential and commercial properties operating safely and efficiently. By partnering closely with property managers, the company ensures timely, professional service that minimizes disruptions for residents. Applicants joining D.W. Plumbing Heating and Cooling Inc. will be part of a service-driven environment that values responsiveness, quality, and long-term client relationships. Role Description The Customer Service Representative is a full-time, on-site role based in Glendale, AZ. Starting at 8:00 am This position is responsible for answering incoming calls, responding to inquiries from property managers and residents, and scheduling service appointments for plumbing, heating, and cooling needs. The role includes documenting service requests, updating customer records, and coordinating with field technicians to ensure accurate and timely dispatch. The Customer Service Representative will handle follow-up communications, provide status updates, and support resolution of customer concerns to maintain high satisfaction levels. This role also involves basic administrative tasks such as data entry, email correspondence, and assisting with billing or service confirmations as needed. Qualifications Demonstrated skills in Customer Service and Customer Support, with the ability to handle inquiries and issues in a professional, solution-focused manner. Experience enhancing Customer Satisfaction and Customer Experience through clear communication, empathy, and timely follow-up. Background working as a Customer Service Representative or in a similar front-line customer-facing role. Strong verbal and written communication skills, including confident phone etiquette and accurate documentation. Ability to work on-site in Glendale, AZ, manage multiple requests, and prioritize tasks in a fast-paced environment. Basic computer proficiency, including data entry and use of scheduling or CRM systems. High school diploma or equivalent; experience in trades, property management, or service dispatch is a plus. Reliability, attention to detail, and a collaborative approach to working with office staff and field technicians. Paid Weekly Depending on Experience 17$-19$ #J-18808-Ljbffr