On-Call House Manager

Job Description

Job Description

Work Environment:  

This position will work onsite at SIFF Cinemas in Seattle, WA. The physical demands described  here are representative of those that must be met by an employee to successfully perform the  essential functions of this job. While performing the duties of this job, the employee is regularly  required to interact with patrons and coworkers, stand and sit for extended periods, physically  assist patrons as needed, and lift up to 50 pounds. Reasonable accommodations will be made  to enable individuals with disabilities to perform the essential functions. 

● This position will work onsite at specified theaters. On-Call Staff are expected to pick up  a shift once in a 120 calendar day period. 

● On-Call staff are expected to follow policy On-Call Employees Policy  

Mission: 

SIFF is a Seattle-based 501(c)(3) arts nonprofit dedicated to the creation of vibrant experiences  and spaces that champion film discovery and arts education. Beginning in 1976 with the annual  Seattle International Film Festival, then expanding into year-round programming, SIFF envisions  

a thriving arts ecosystem where film discovery encourages a more empathetic, joyful, and  connected world. In its three theaters, SIFF offers screenings and special programs throughout  the year. Each role is a reflection of SIFF’s mission and commitment to the community to share  vibrant films and help audiences engage in the enjoyment of film. 

Job Summary: 

Reporting to the Sr Manager Cinema Operations, SIFF On-Call House Managers are  responsible for the successful onsite management and execution of SIFF’s eventized  screenings, including: rental screenings, SIFF Festival screenings, and other highlighted SIFF Cinema screenings. House Managers ensure that screenings stay on schedule and provide  excellent customer service to all SIFF customers, guests, volunteers, and staff, all while  ensuring SIFF’s policies and procedures are upheld. 

● Responsible for leading successful & safe event operations and customer experiences  both outside and inside the venue, ensuring that screenings start on time

● Manages assigned events and screenings by ensuring all details are adhered to in the  run of show/ show flow planning documents 

● Provides onsite customer service, communicating with attendees on operational  procedure, box office information, event details, and programming tips. Ensures a  positive screening experience for customers, communicating feedback as needed 

● Works closely with the SIFF Cinema staff to ensure the event runs smoothly, including  ensuring SIFF Cinema staff is aware of the event parameters and answers any  questions they may have 

● Serves as event liaison for projectionists and other event tech staff. Attends tech checks,  as needed. Ensures the timely receival and understanding of show flows/ tech sheets by  onsite projectionists. Also, liaises with projectionists to ensure proper technical  exhibition, and smooth intro and Q&A 

● Acts as the onsite SIFF point-of-contact to outside vendors, such as renters, co presenters, caterers, rental equipment vendors, sound engineers, etc. 

● Acts as an escalation point for any customer-service issues that arise 

● Supports sponsor/partner activations onsite, as needed 

● Manages any assigned venue volunteers and staff in a manner that is consistent with  SIFF policies, procedures, and standards of customer service 

● Ensures all event equipment and signage needs are properly set-up and struck before  and after each event, including step and repeats, tables, signage, posters, and sponsor  collateral 

● Maintains awareness of emergency procedures and responsibilities for assigned  venues, and assists the cinema management team in the event of an emergency

● When applicable, manages balloting procedures, making sure balloting is executed  properly 

● Oversees the standby line operations including clear communication about timing and  potential for getting into the theater, optimization of sales, and smooth flow of standby

● Attends assigned trainings 

● Completes screening reports, when assigned 

● Completes volunteer assessments, when assigned 

● Other duties as assigned 

Required Skills/Abilities: 

● One to two years experience in event management, festivals operations, or venue  management required 

● One to two years experience managing volunteers or staff required 

● One to two years customer service experience required 

● Keen attention to detail, including follow-through and follow-up 

● Excellent time management skills; with the ability to both self-manage and keep others  on schedule 

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