Lead Retail Sales Technician (Electronic Repair Expert)

Lead Retail Sales Technician Lead Retail Sales Technician Pearlland, TX. Our Lead Retail Sales Technician role has big-time impact! If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you. Starting Pay — $19 per hour + uncapped sales & repair incentive potential, with an average incentive potential of $554 per month. Compensation and Benefits Competitive hourly and incentive-based pay Generous medical, dental and vision benefits program 401(k) retirement savings plan with employer match Paid time off Early access to pay Tuition reimbursement Ongoing training to grow your skills Responsibilities Sell solutions-based products and services by building authentic connections with customers that drive long‑lasting relationships. Oversee overall store operations, creating a great customer experience within our retail stores, and develop and coach our expert technicians. Back of house: fix devices as needed (phones, tablets, laptops), diagnose tech issues and conduct quality tests. Front of house: provide excellent customer service. Ensure team members use product knowledge and sales tactics that meet our “Serve, Solve, and Sell” method with every customer interaction. Provide tailored tech repair and subscription coverage solutions to customers based on needs and opportunity. Supervise, train and coach tech experts. Stand in as store manager when needed. Maintain service‑level agreements (SLAs) on turnaround time (TAT) for repairs. Ensure all work orders (WOs) are addressed by end of day (EOD). Oversee all buybacks and return material authorizations (RMAs). Manage back‑of‑house (BOH) and ensure new processes and procedures are followed. Order and manage inventory; ensure PPE supplies are ordered and utilized, and safety standards are met. Qualifications 1+ years of customer service/retail sales experience. 6+ months of experience with product service support and technology repair. 1+ years of retail supervisory experience or equivalent (preferred). High school diploma or GED (preferred). Inventory supervisory experience; inventory counts, live inventory management or equivalent. Proficient in Microsoft Office with an emphasis on Excel. Effective verbal and written communication skills. Customer service skills. Motivation to meet and exceed evolving key performance goals. Technical, problem‑solving, and organizational talents. Ability to work flexible retail hours, including weekends and holidays. Reliability and flexibility in difficult situations. The ability to quickly adapt in an ever‑changing environment. Equal Opportunity Statement Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability. #J-18808-Ljbffr Asurion