Valet Attendant - Kansas City, MO

Overview The Valet Attendant delivers exceptional customer service by safely and efficiently parking and retrieving vehicles, ensuring a positive guest experience. As the first and last point of contact, this role creates a welcoming, professional atmosphere while following all safety and operational procedures. The primary objective is to provide courteous, efficient, and safe valet services while ensuring the security of all vehicles. This includes warmly greeting guests, assisting with vehicle drop-off and retrieval, managing traffic flow, and addressing guest inquiries professionally. Valet Attendants are expected to follow all company policies, operate vehicles with care, and contribute to a seamless, high-quality guest experience. Responsibilities Vehicle Inspections: Conduct vehicle damage inspections and document parking locations on claim tickets. Safety: Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures. Follow all safety protocols to maintain personal and vehicle security. Compliance: Maintain compliance with attendance and timekeeping policies, including clocking in/out for shifts and breaks and accurately reporting tips. Housekeeping: Keep valet areas clean, organized, and presentable always. Customer Service and Teamwork: Handle challenging situations with professionalism, resolve problems promptly, and ensure high-quality service. Balance individual responsibilities while fostering a positive team environment, supporting colleagues, and recognizing team accomplishments. Attendance and Professionalism: Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations. Arrive on time, in full uniform, and properly groomed before clocking in. Additional Responsibilities: Perform other tasks as needed to support the company’s operational goals, while remaining flexible and responsive to changing business needs. Attend required staff meetings and complete all assigned training modules on time. Qualifications Education/Experience: High school diploma or GED; customer service experience preferred; customer service attitude and a willing, helpful demeanor are mandatory. Certificates and Licenses: Valid driver’s license and reliable transportation required; maintain an acceptable motor vehicle record with no more than three moving violations in three years. Clean background check required. No special certifications necessary. Hospitality, Customer Service and Communication: Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members. Organizational Support and Adaptability: Follow company policies and procedures; adapt to changing work environments and manage competing demands effectively while handling unexpected situations with flexibility and professionalism. Dependability and Safety: Demonstrates dependability by following instructions, maintaining work schedules, and ensuring timely task completion. Adhere to safety procedures, report unsafe conditions, and properly use and maintain equipment to ensure workplace efficiency and safety. Physical Demands and Work Environment: Stamina to stand, walk, and lift up to 50 lbs for extended periods; work in varied weather. Maintain professional appearance and uniform standards. Flexible to work nights, weekends, and holidays. Work in indoor and outdoor environments, including on-site parking facilities and corporate settings, with potential noise and moving vehicles. Pay, Benefits and Policies Compensation: Hourly rate plus tips opportunities (rates vary by market; tips based on service performance and customer interactions). Benefits: Health benefits (medical, vision, dental) upon eligibility; 401K upon eligibility; supplemental insurance; bonus opportunities; internal leadership development program; paid time off; paid training; tuition assistance up to $5,250/year; nationwide discounts; military-friendly employer. Employee at Will: At-will employment; 120-day introductory period. FLSA and Leave: Non-exempt under FLSA; overtime eligibility; compliant with wage and overtime laws; sick leave and FMLA/pay leave requirements as applicable. EEO: Equal opportunity employer; non-discrimination on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. Administrative Details ADA/EEO Compliance: Reasonable accommodations in compliance with the Americans with Disabilities Act; description may be updated as duties change. Job Title: Valet Attendant Department: Valet Parking Division Reports to: Valet Supervisor / Guest Service Coordinator Schedule: Full-time / Part-time; Status: Non-Exempt Compensation Statement: Hourly rate plus tips; rates may vary by market; tips based on performance. #J-18808-Ljbffr Parking Management Company