Coach House Lead Supervisor I

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—to be yourself. Coach is part of the Tapestry portfolio—a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity. Lead Supervisor at Coach House – Global Flagship Responsibilities Brand Ambassador: Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience. Serves as a Brand Ambassador embodying Coach values and increasing brand awareness. Leads implementation of company initiatives and supports the full operation of the business. Maintains a growth mindset for business and personal development initiatives. Create Winning Teams / Drive Results: Establishes trust, maintains integrity, and supports an environment of collaboration within the store and throughout the organization to promote a fair, positive experience and an inclusive culture among the team. Monitors and analyzes sales data, identifies trends, and makes recommendations to enhance store performance and implements individualized team development to increase overall customer experience. Exemplifies strong business acumen and executes forward‑planned strategies to achieve leadership initiatives surrounding store goals / KPIs. Supports the store with recruiting, interviewing, performance evaluation, high‑level training as needed. Provides necessary feedback and guidance to improve individual performance on all levels; holds team accountable for achieving individual and business goals. Adheres to and enforces team compliance of company policies and procedures in addition to store operational procedures. Customer Focused (internal and external): Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners. Creates a customer‑centric culture that prioritizes customer satisfaction and mentors the team on clienteling strategy to build long‑term customer relationships to meet business goals. Provides HR and conflict resolution support to the team and in district in the absence of leadership. Champions the company resources to support a healthy work environment for internal customers. Qualifications & Requirements 1+ years of equivalent experience in managing competitive retail space at the Lead Supervisor level. Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and maneuver on the sales floor and stockroom. Physical ability to lift, carry, and move all required items (product, cartons, props, fixtures) up to 50 lbs as needed. Our Competencies for All Employees Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others. Creativity: Comes up with a lot of new and unique ideas and easily makes connections among previously unrelated notions. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture. Drive for Results: Can be counted on to exceed goals successfully; is constantly one of the top performers. Interpersonal Savvy: Relates well to all kinds of people; builds constructive and effective relationships; uses diplomacy and tact. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change. Our Competencies for All People Managers Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective. Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals. Building Effective Teams: Blends people into teams; creates strong morale and spirit; fosters open dialogue; defines success in terms of the whole team. Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at View phone number on click.appcast.io or View email address on click.appcast.io. Base Pay Range $17.00–$27.75 Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations. Benefits Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. For a complete list of U.S. Corporate Compensation & Benefits, please click the link. Coach is an equal‑opportunity and affirmative action employer. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy or any other legally‑recognized protected basis prohibited by applicable law. #J-18808-Ljbffr Tapestry, Inc.