Customer Service Representative

Job DescriptionJob DescriptionPosition Overview: Communicate customer delivery needs and appointment dates/times, quote rates to customer and relates service requirements to dispatchers. Important Job FunctionsReceives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch.Enters all orders into computer for dispatch – technical lines requires specialized training, experience or knowledge of transportation industry.Ensures rail billing is in place before containers are delivered to railroad and if necessary ensures in-bond documentation is properly validated with US customs. Verifies bookings are released at depots for export moves, and traces import containers on the rail to confirm delivery is made by last free day.Prepare customer reports and tracking/tracing as required such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status.Notifies Cargo Specialist Supervisor/management of all service failures.Proposes and implements solutions to improve overall customer service.Creates and updates location profiles in computer system.Works as dispatcher as volume/vacation schedule dictates.Other projects as assigned by management.Other tasks as requested.Other Job FunctionsAssist with Dispatch whenever necessaryCoachable and willing to learn all divisionsLimiting per diem to a minimumWork towards improving vendor relationsOther Skills/AbilitiesExceptional communication, customer service and organizational skillsData entry and computer skillsMust be innovativeEmail and general office dutiesMust be organized and able to multitask while processing high work volumes, with daily deadlines from customers