Revenue Cycle Specialist- Patient Business Services (GHOST)

Revenue Cycle Specialist

The Revenue Cycle Specialist is responsible for the review, analysis, follow-up, and resolution of third-party claims reimbursements, ensuring timely billing, collection, and payment of professional and institutional healthcare claims. The Revenue Cycle Specialist actively collaborates with internal departments to maximize reimbursement, reduce outstanding accounts, and maintain compliance with payer contracts and regulatory guidelines.

Primary Responsibilities:

• Reviews and processes professional and institutional claims to ensure accurate and timely reimbursement.
• Investigaates and resolves claim denials, underpayments, and payment discrepancies with third-party payers.
• Monitors and analyzes reimbursement trends, identifying issues that impact revenue and implementing corrective actions.
• Engages with insurance companies, government payers, and vendors to verify benefits, submit appeals, and secure payments.
• Updates and maintains patient accounts and billing systems with accurate payment and denial information.
• Communicates payer trends, delays, and discrepancies to leadership and assists in developing solutions.
• Ensures compliance with state, federal, and payer-specific regulations related to claim processing and reimbursement.
• Assists in the training and mentoring of new hires to ensure adherence to applicable department standards and processes.
• Collaborates with internal departments such as Coding and Documentation, Patient Financial Services, and Patient Registration to resolve claim issues and improve workflow.
• Promotes productivity and quality assurance benchmarks to support Revenue Cycle efficiency and financial goals.

Work Experience:

Minimum Qualifications:

• Education: Highschool Diploma or equivalent.
• Work Experience: One (1) year of experience in Healthcare Billing, Accounts Receivable (AR) Follow-ups, or related field.
• Licensure: None
• Certification: None
• Skills/Knowledge/Abilities: Microsoft Office-Outlook, Word, Excel, PowerPoint.

Preferred Qualifications:

• Work Experience: Two (2) years of progressive experience in Healthcare Billing, Accounts Receivable (AR) Follow-ups, or related field.
• Skills/Knowledge/Abilities: Critical thinking, decision-making, financial acumen.

Physical Requirements:

• Majority of time involves sitting or standing; occasional walking, bending, and stooping.
• Long periods of computer time or at workstation.
• Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
• May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
• Communicating with others to exchange information.
• Visual acuity and hand-eye coordination to perform tasks.
• Workspace may vary from open to confined.
• May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

About Health First:

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.