IT Support Specialist

Job Description

Job Description

Culturetech Solutions a boutique services company with a people-first approach has partnered with Axelliant to present this opportunity to you. Our commitment to building lasting relationships, delivering consistent results, and employing sound management practices has made us a trusted partner for our valued clients. As seasoned tech professionals with an entrepreneurial spirit and a strong emphasis on teamwork, we pride ourselves on fostering collaboration both internally and externally. We view challenges and obstacles as opportunities to prove ourselves to our clients and exceed expectation every time. Our mission is to seamlessly integrate you into the organizational culture of our top clients, ensuring mutual success. Thank you for your interest in Culturetech Solutions—we look forward to the opportunity to work with you!

• Title : IT Support Specialist (Onsite)
• Duration : Contract to Hire
• Location : (Onsite - South San Francisco)
• Start Date : Immediate

OVERVIEW: We are seeking a dependable, career-focused Helpdesk professional who takes pride in their work and is looking to build a long-term career with our organization. As part of the Helpdesk team—the single point of contact for employees and clients—this person will provide technical support by phone, email, and deskside. The ideal candidate demonstrates ownership, consistent follow-through, and a commitment to developing their skills while growing with the team.

QUALIFICATIONS AND SKILLS:

• The IT Support Specialist provides first-level contact and problem resolution for all internal users hardware, software, and telecommunications issues.
• Helpdesk staff resolves as many user-reported problems as expertise permits using all available tools and following procedures and policies for the handling of support calls.
• Helpdesk provides Level 2 client hardware support for desktop pc’s, laptops/docking stations, printers
• Helpdesk provides Level 2 client desktop software support includes Microsoft Office365, Windows 10/11, Apple IOS, Mac, SharePoint and A/V Conference Room maintenance.
• The Helpdesk fields calls from customer opening tickets on the ticketing system as well as calling in from a toll-free number
• Act as liaison between the customers and the 3rd level support teams.
• Provide support for network connectivity, including resetting network passwords.
• Helpdesk staff logs Ticketing System for Internal users located across North America and Europe
• Keen ability to obtain and convey concise information for end-user issues.
• Helpdesk staff is responsible for escalation of more complex calls to the relevant IT team.
• Position requires excellent customer service, excellent communication skills, and excellent ability to communicate in verbal and written form.

EXPERIENCE & TRAINING : Associate's degree in Computer Science or related field, or equivalent combination of related education and experience

Thank you for your interest in this opportunity. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Culturetech Solutions is a people-oriented boutique information technology services company. Long term relationships, consistent performance and sound management practices make us a favorite "go-to" company with our valued clients. We are veteran tech savvy individuals with entrepreneurial spirit and team values. We are collaborators internally and externally whose primary goal is to integrate you into the organizational culture of our top clients. We look forward to the opportunity to work with you and thank you for your interest.

Company Description

Culturetech Solutions is a people-oriented boutique information technology services company. Long term relationships, consistent performance and sound management practices make us a favorite "go-to" company with our valued clients. We are veteran tech savvy individuals with entrepreneurial spirit and team values. We are collaborators internally and externally whose primary goal is to integrate you into the organizational culture of our top clients. We look forward to the opportunity to work with you and thank you for your interest.