Sales Reservation Coordinator

Sales Reservation Coordinator

The Sunset Marquis is a four-diamond hotel located in West Hollywood and includes Cavatina restaurant, Bar 1200, and SPA. We offer competitive benefits which include medical, dental, vision, 401(k), life insurance, complimentary onsite parking or monthly metro pass, employee meals, PTO (vacation, sick, holiday), on-the-job training, growth opportunities, discount room rates to staff, tuition reimbursement, wellness program, and more.

The Sales Reservation Coordinator is responsible for organizing and assisting the Sales department by providing administrative support, including but not limited to correspondence, filing, tracing and answering telephones for general sales and reservation inquiries; property tours, data entry of reservations and bookings, printing reports, departmental records, and logs; procurement of supplies and collateral materials.

Essential Duties and Responsibilities:

• Maintain complete knowledge of: all hotel features/services, hours of operation, policies, and procedures; use of all office equipment, computer, and manual systems; in-house events, external businesses, contacts, and current/upcoming events.
• Maintain confidentiality and security of sales & reservations-related information, correspondence, reports, and files.
• Interact with guests and clients, ensuring prompt, accurate, and courteous service.
• Receives and responds to requests and inquiries in a timely and professional manner. Route calls or email inquiries to the appropriate individual.
• Document all guest requests/complaints and communicate such to respective personnel for proper handling and follow up as needed.
• Assist with identifying and soliciting new accounts and assist with maintaining existing accounts.
• Perform accurate data entry of reservations and group resumes as needed.
• Accurately enter data into Opera PMS, as required.

Competencies Include:

• Maintain calmness and composure under high levels of pressure.
• Adapt to frequent change, fast paced environment, delays, or unexpected events.
• Identifies and resolves problems in a timely manner.
• Ability to multitask and use time efficiently and effectively.
• Demonstrates strong organizational and communication skills.
• Ability to be a clear thinker, analyze and resolve problems, while exercising good judgment.

Requirements:

Essential Skills, Experience, and Education Include: associate degree (AA); and/or minimum 2 years of experience; or equivalent combination of education and experience. Luxury hotel and/or luxury residence experience preferred. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentage, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Proficient in English- verbal and written. Additional language(s) is a plus.

Computer Skills: proficient Microsoft Office applications-Word, Excel, Outlook. Opera PMS experience is required. Synxis experience is a plus.

Physical Requirements include: the employee will frequently lift and/or move up to 10 pounds and will occasionally lift and/or move up to 25 pounds.