Assistant General Manager
Full-time
Heights Wellness Retreat - Raleigh
Job Description
Job Description
At Heights Wellness Retreats, we believe that wellness is not a luxury-it’s a lifestyle. We also believe wellness starts from within—and that includes our team. We’re the only wellness destination that combines premium massage and skincare therapy with Medical Grade touchless therapies UNDER ONE ROOF!
- Serene and Tranquil Areas
- Best-in-the-industry vibroacoustic heated and hydraulic massage tables
- Luxurious linens and high-quality products provided
- Innovated therapies – Halo Salt Therapy, Infrared Sauna, Cryotherapy, Lymphatic Drainage Technology and more
- Complementary Touchless Therapy Membership
- Flexible Schedules
- Professional and Safe Environment
- Paid Training
- Competitive Pay includes tips, commission, and bonus opportunities
- Growth Opportunities
- Health Insurance
- 401(k ) matching
- Employee Discounts
- Opportunities for advancement
- PTO
- Parental Leave
- Large Employee Retreat with its own outdoor space
- 6–8-hour shifts
- Must be able to work varied shifts to include evenings, weekends, and holidays.
- Champion the Cloud 9 Wellness Experience, ensuring each guest receives personalized care from arrival to departure.
- Promote the therapeutic and wellness benefits of massage and skincare therapy.
- Partner with the General Manager on membership strategy, including overcoming obstacles and building rapport.
- Foster meaningful connections that empower guests on their wellness paths.
- Resolve guest concerns with empathy, professionalism, and alignment to brand tone.
- Assist with recruitment, hiring, training, and developing and retaining team members.
- Facilitate front desk associate training and coaching with role-playing to support membership sales.
- Minimum one year of experience in membership sales.
- Minimum of one year of leadership experience in wellness or spa service setting is preferred.
- Working knowledge of Zenoti or similar spa management software is preferred.
- Familiarity with operating standards in a branded or franchise environment is preferred.
- Excellent at guest communication
- Anything is Possible
- Lead with Heart
- Purpose over Pride
- Fiercely Obsessed with Success
Vacancy posted 2 days ago
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