Customer Experience Liaison (Receptionist / Administrative Assistant)

Job Description

Job Description

Customer Experience Liaison - Receptionist

We're looking for a dependable Customer Experience Liaison – Receptionist to support our Madison, WI facility to serve as the front‑desk receptionist and provide administrative support to our team. If you enjoy helping people, staying organized, and keeping an office running smoothly, this is a great opportunity to grow in a professional environment.

Compensation

$18.00 – $20.00 per hour, based on experience.

Work Schedule

Onsite: Monday – Friday | 8:00 AM – 5:00 PM

Why Placon – You'll Love It Here

• A front‑facing role where your communication and customer service skills truly matter
• Opportunities to grow your skills in administration, customer experience, and office operations
• A supportive, team‑oriented environment with modern office tools and systems
• Competitive pay, great benefits, and a consistent onsite Monday–Friday schedule
• A culture focused on professionalism, collaboration, and continuous improvement

What You'll Do

• Greet visitors and provide a strong first impression
• Answer and route calls using a multi‑line phone system
• Handle mail, data entry, and general clerical tasks
• Support customer service and internal teams with administrative needs
• Maintain an organized, efficient front office environment
• Assist with office communication, scheduling, and documentation as needed

What You Bring

• 1–2 years of experience in customer service, reception, or administrative support
• Strong communication and organizational skills
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• Ability to multitask in a fast‑paced office setting
• Professionalism and strong interpersonal skills when interacting with visitors and team members
• Ability to lift up to 25 lbs. when assisting in the sample room
• Ability to work independently and maintain confidentiality
• Ability to handle differing opinions and resolve conflict professionally while upholding The Placon Way

Does this sound like you?

If you feel that this job is what you're looking for, applying is a piece of cake - just follow the instructions on this page. Good luck!

Placon employment offers are contingent upon the successful completion of a pre-employment drug test, basic physical, background check, educational verification, and reference checks (as applicable).

Placon requires that employees have and maintain authorization to work in the country in which the role is based. In general, Placon does not sponsor candidates for non-immigrant visas or permanent residency unless based on business need.

Placon is committed to equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity, or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristics.

This role requires the ability to work through differing perspectives and resolve conflict in a respectful and professional manner consistent with The Placon Way.