Front Desk Staff

Company Description Candlewood Suites Boise - Towne Square is an extended-stay hotel located at 700 N Cole Road in the Boise Metropolitan Area of Idaho, United States. The property focuses on providing comfortable, convenient accommodations for guests who need longer-term stays, including business and leisure travelers. Team members work in a professional hospitality environment that emphasizes guest satisfaction, reliability, and service. The hotel offers opportunities to learn front office operations and contribute directly to a positive guest experience. Staff are encouraged to support a welcoming atmosphere for all guests and colleagues. Role Description The Front Desk Staff role is a Part-time, on-site position based at Candlewood Suites Boise - Towne Square in the Boise Metropolitan Area. This role is responsible for greeting guests, managing check-in and check-out procedures, and handling room reservations using hotel systems. Daily tasks include answering phone calls, responding to guest inquiries, providing information about hotel services and local attractions, and resolving basic issues or escalating them when needed. Front Desk Staff process payments, verify identification, maintain accurate records, and ensure lobby and front desk areas are clean and organized. The role also involves coordinating with housekeeping and maintenance, following hotel policies and safety procedures, and consistently delivering courteous, efficient customer service. Qualifications Strong customer service skills, including the ability to assist guests professionally and resolve concerns courteously. Solid communication abilities, with clear verbal and written communication and a respectful, welcoming demeanor. Proficient phone etiquette and receptionist duties, including answering calls, directing inquiries, and managing front desk interactions. Basic computer literacy, with the ability to learn and use hotel reservation and payment systems. Attention to detail, reliability, and the ability to manage multiple tasks in a fast-paced environment. Ability to work on-site, including evenings, weekends, and holidays as needed. Prior experience in hospitality, customer service, or front desk roles is preferred but not required. High school diploma or equivalent; additional training in hospitality or administration is a plus. #J-18808-Ljbffr