45853 Automotive Service Advisor/Writer

Ourisman Chrysler Dodge Jeep Ram of Woodbridge

Job Description

Service Advisor

The Service Advisor is responsible for building strong customer relationships and selling the technicians’ time. Service Advisors greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.

Job Responsibilities:

Ensure that customers receive prompt, courteous, and effective service
Drive the sale of technicians' time to meet departments sales forecast
Prioritize required services, and be prepared to provide options upon request
Keep customer informed on completion times, service expenses, and possible changes
Ensure customer has a positive dealership experience
Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle

Job Requirements:

Service Advisors will be experienced and aware of the latest customer service practices and be a persistent problem solver.

One year of experience in a service advisor role strongly preferred
Must have computer proficiency
Valid driver's license

Start your career as a Service Advisor for Ourisman Chrysler Dodge Jeep Ram today.

Apply Now!

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Vacancy posted 1 day ago

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