Customer Service Clerk
R+L Carriers
Customer Service RepresentativeR+L Carriers is seeking a Customer Service Representative to work at our Baltimore, MD Service Center. The CSR is responsible for maintaining a positive relationship with customers and to assist customers and other R & L employees in tracking and monitoring freight movement. Our CSR's use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues, and promote company goals and objectives. This includes daily freight tracing with customers, assisting other terminals in freight related issues, and performing other related duties as assigned.Requirements:Strong communication/telephone skillsAble to work in a fast-paced environmentStrong critical thinking skillsAbility to deal with potentially stressful situationsGeneral office and customer service experienceBasic knowledge or Windows, Outlook and other Microsoft productsAbility to type 30+ WPMPreferred:2+ years of experience as a clerk or similar role in a fast pace environmentFreight logistics experienceBenefits: R+L Carriers offers an excellent compensation and comprehensive benefits package that includes Medical/Dental/Vision Insurance, 401(k) Retirement Plan with company matching contributions, Paid Vacation & Holidays, and vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC.
Vacancy posted 2 days ago
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