Customer Service Representative

Customer Service Representative (CSR)

The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on building customer relationships, guiding customers through the purchasing journey, and ensuring a seamless experience from initial engagement through ongoing account support. The CSR partners with the store team to drive business, enhance customer satisfaction, and support a high-performing retail environment.

· Provide a welcoming, professional, and engaging customer experience across all interactions

· Build strong customer relationships to drive loyalty, repeat business, and referrals

· Support customers throughout the purchasing journey, including follow-up and ongoing communication

· Partner with sales associates to support sales activities and contribute to revenue growth

· Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts

· Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance

· Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism

· Process payments, maintain accurate records, and protect customer information in accordance with company policies

· Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems

· Collaborate with team members to ensure efficient store performance and a positive work environment

· Perform other duties as assigned

· Strong customer service and interpersonal skills

· Excellent communication and relationship-building abilities

· Sales-oriented mindset with a passion for helping customers

· Basic understanding of financial transactions or willingness to learn

· Strong organizational, multitasking, and problem-solving skills

· Ability to work effectively in a fast-paced, team-oriented retail environment

· Professionalism and ability to represent the brand positively

· High school diploma or equivalent preferred; equivalent combination of education and relevant experience will be considered

· Strong customer service and interpersonal skills

· Excellent communication and relationship-building abilities

· Sales-minded with a passion for helping customers

· Basic understanding of financial transactions or willingness to learn

· Strong organizational and multitasking skills

· Ability to thrive in a fast-paced, team-oriented retail environment

· Bilingual (English-Spanish) ability may be a plus based on specific store staffing needs

At Kimbrell's Furniture, our founder's vision continues to guide everything we do: "Our passion is to improve the happiness and well-being of others through home furnishings." This purpose shapes how we serve our customers, support our communities, and collaborate as a team every day. No matter your role, you are part of something bigger. Together, we create spaces that bring comfort, joy, and connection into people's homes while building a supportive, values-driven workplace where individuals can grow, contribute, and thrive. If you're looking for more than just a job—if you're looking to make an impact—we invite you to be part of the Kimbrell's team. Kimbrell's Furniture is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The first Kimbrell's furniture store opened in downtown Columbia, SC in 1915. In its 110th year, Kimbrell's Home Furnishings (Furniture Distributors, Inc.) is recognized as a Top 100 Furniture retailer and operates 44 stores to serve customers across both North and South Carolina, with its headquarters and distribution center based in Charlotte, NC.

Founding principles continue to guide the company. Kimbrell's believes for the company to be successful, its people must be successful. The company aims to treat employees as "family," working together to improve the happiness and well-being of others through home furnishings. The company also aims to treat customers as "family" through its superior customer service.

Kimbrell's hand-selects furniture to uniquely offer customers a combination of style and value. Kimbrell's partnerships with Sealy and Jamison also offer comfort and value in its exclusive mattress lineups. Kimbrell's has expanded its quality home furnishings to include appliances, electronics, outdoor, and home decor that enhance customers' homes. A mainstay for the company remains its own in-house financing program that offers customers personalized credit.

Kimbrell's remains a family business dedicated to:

• Affordable style
• Friendly service
• Personalized credit
• Comfortable shopping