Customer Service Representative
Anticimex
Job Description: Customer Service Representative Job Summary The Customer Service Representative is responsible for representing Anticimex Carolinas in a courteous, professional manner. The Customer Service Representative will develop positive relationships with our clients promoting Anticimex Carolinas as the premier company within our industry. Principal Responsibilities • Provide stellar customer service from the greeting to the conclusion of the call. • Displays warm greeting, shows empathy, demonstrates a sense of urgency appropriately to customers. • Provide service as stated in the service agreements to our clients in a professional, prompt, courteous manner. • Schedule appointments for our customers in a timely and efficient manner and communicate appointment details including day and time of appointment to our customers. • Routing technicians and sales people when scheduling appointments • Help customers understand their account ensuring satisfaction. • Enter clients' information accurately into the computer. • Maintain Pestpac consistent with Anticimex Carolinas standards. This includes processing all tasks, calls, and leads. • Process cash payments that are received by the Customer Service Center or the branch. • Monitor phone software to ensure that incoming calls have minimal to no wait times low, voicemails checked. • Provide back-up support to the incoming calls for the Inside Sales team. • Document and escalate infractions reported by our customers. • Comply with all company policies and procedures with all employees. • Participate in customer service projects on behalf of the department. • Encourage and foster a harmonious workplace with a positive attitude. • Collaborate with team members as needed. • Maintain acceptable attendance and tardiness records. • Other duties as assigned Competency/Position Requirements: Knowledge, Skills, & Abilities • Exceptional verbal and written communication skills • Committed to accuracy • Ability to demonstrate flexibility when needed • Ability to work effectively in PestPac • Exceptional customer service disposition • Experience with the MS Office Suite (Excel, Word, PowerPoint, Outlook) required Education/Experience: • No experience required. • Previous customer service experience strongly preferred. • Previous experience with heavy incoming call volume is preferred. • Must be able to walk, sit, stand, & and use the computer and phone for extended period of times. • Ability to work two Saturdays per month as needed. • This list may not be all inclusive. Physical and Mental Demands Occasional Demands (1-33%) Frequent Demands (34-66%) Constant Demands (67-100%) Lifting (up to 10 lbs) Carrying Standing Analyzing Focus for Extended Periods Sitting Typing Talking Reading FLSA Status: Non-Exempt Reports to: Team Lead or CSC Supervisor Direct Reports: None
Vacancy posted 19 hours ago
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