Sales Service Supervisor-Fontana

Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: Division: Nucor Rebar Fabrication Southwest Other Available Locations: N/A Welcome to Nucor, where our unique culture sets us apart. Joining Nucor means becoming part of North America's largest steel and steel products manufacturer, offering unmatched career opportunities and stability. We are known for our innovative sustainability practices and are the continent's largest recycler. Our vibrant culture, built on personal connections and teamwork, empowers every team member with the freedom to innovate and contribute to our collective success. Experience a workplace where safety, efficiency, and meaningful personal connections define every day, enriching both our teammates and the communities we serve. Nucor supports its teammates with top-tier benefits like Medical, Dental, Vision, and Disability Insurance, 401K and Roth accounts, Profit sharing, Pay-for-performance bonuses, Paid parental leave, Tuition reimbursement, Stock program, Scholarships and more. Compensation Data Return on Asset Eligible Profit Share 5-year Average: 20.17% Purpose: Manage the detailing services and post-sale functions so that work assigned to the location is properly detailed and coordinated with customers. Coordinate outside detailing requirements and contracts with vendors. Supervise/train new detailers. Supervise detailers and ensure performance standards are being met. Ensure that the work environment is safe and encourages productivity and a quality end product. Responsibilities: Taking Care of our Customers by leading the following post-sale functions across the division: Detailing and Project Management – end to end coordination from order to cash. Control financial aspects of contracts to protect the company’s interest and maintain good relationships with customers. Oversee efforts to ensure Nucor Rebar Fabrication fulfills contractual obligations on the assigned projects. Work closely with all departments, actively support, and drive our commercial strategy of creating value and getting paid through customer partnerships, differentiated products and solutions, profitable outcomes for our customers, and high-level project management. As an engaged member of the division management team, lead, develop, and execute on the business strategies including safety, quality, cost, productivity, profitability, and commercial excellence. This position will lead, model, nurture, and advance the Nucor culture. Produce monthly forecasting reports to see how well they’re doing in achieving post-sales targets and budgets. Set objectives, provide coaching and monitor performance of the post-sale team. Assign all detailing work for the San Diego location to an appropriate detailer so that detailing can be done efficiently and in accordance with customers’ delivery needs. Oversee the productivity and work quality of the detailers to ensure efficiency, accuracy, and quality of presentation. Manage the assignment of detailing to outside vendors so that high-quality purchased detailing is obtained at fair rates. Manage the contacts between detailers and customers’ offices or job sites so that accurate information regarding delivery requirements is always at hand and so that problems can be resolved or avoided. Review all change orders to contracts being detailed in-house or by outside vendors for profitability, ensure customers are properly advised, obtained approval, and invoiced in accordance with contractual requirements. Review all customer back-charges on contracts detailed in-house or by outside vendors; coordinate with sales personnel so that fair and reasonable settlements can be negotiated and so that similar problems do not repeat. Review and approve all invoices from vendors (post-sale) as required. Manage the performance appraisal process and recommend appropriate salary adjustments as needed for all detailing personnel. Provide consulting services to other Nucor Rebar Fabrication locations as appropriate. Manage the recruitment, hiring, orientation, and training of new detailer employees and support personnel. Keep apprised of any technological developments in detailing methodology and equipment and make appropriate recommendations to management so Nucor can detail as efficiently and effectively as possible. Produce reports as requested by management. Possess a thorough knowledge of CRSI and the Manual of Standard Practice. Perform other duties as requested by the Branch Manager. Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times. Legally authorized to work in the United States without company sponsorship now or in the future. Vocational certificate in CAD design/drafting issued from an accredited school or college, or equivalent. At least ten years of experience as a rebar detailer or equivalent industry experience with at least six years’ experience with the Nucor detailing system (Rebar CAD) or other CAD based detailing system. At least three years of experience as a supervisor of detailers Detailed Selection Criteria: Responsible Communication – Being reliable and committed to fulfilling obligations while displaying responsibility with work habits. Giving full attention to what others are saying, the ability to communicate information so that others will understand and hold others accountable for desired results. Leadership Presence and Courage – Strong leadership/interpersonal skills; developing relationships built on trust and respect. The Ability to support change and willingness to face adversity and conflict. Business Acumen – General business knowledge and an understanding of how Nucor makes money. Basic knowledge of contract law, standard business practices, and human relations. Problem Solving & Judgment/Decision Making – Identifying problems and analyzing or reviewing related information, considering the relative costs and benefits of potential actions; Developing and evaluating specific goals, options and implementing solutions while remaining flexible to adjust actions in relation to others’ actions, with minimal oversight. Coaching and Developing Others and Teams – Identifying the strengths and developmental needs of others to include coaching, mentoring, teaching, training, or otherwise helping others to improve their skills to work effectively. Encouraging and building mutual trust, respect, and cooperation among team members as well as effectively managing and resolving conflict as needed. Builds Customer Relationships – Delivers clear and impactful messages, builds trust, manages customer priorities, and influences outcomes. This also includes effectively anticipating and meeting customer needs and the ability to adjust approach based on the situation. Preferences: Two-Year technical degree from an accredited school or college. Special and Physical Demands: Work schedule may include hours beyond the normal business day. Travel will be required, including an overnight stay as needed. Must maintain strict confidentiality regarding personnel situations and certain customer and management information. Typical office activities: walking, sitting, standing, bending, using hands to operate objects, tools, computers, and other electronic equipment, lifting/handling computers and related equipment, vision abilities including close vision and adjusting focus, moderate noise level. Nucor is an Equal OpportunityEmployer and a drug-free workplace #J-18808-Ljbffr Fisher & Ludlow Div Of Harris Steel Ltd.