Account Manager - US

Description

ScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infrastructures. Backed by venture capital and software industry titans, ScaleOps' platform removes the organizational friction between application owners and DevOps teams by fully automating the resource management process to meet real-time demand.


The ScaleOps platform dynamically manages the application's resource allocation, eliminating the need for manual intervention. The result is improved application performance, 60%- 80% cloud cost savings, and a fully automated allocation process.


With well over $80 million in backing, ScaleOps has seen tremendous business growth, attracting global industry leaders to its customer base. ScaleOps automatically manages the production environments of over 50 enterprises, including Wiz, CATO Networks, Outreach, SentinelOne, Maxar, Playtika, Orca Security, EQ Bank, Outbrain, PayU, and Noname.

We are rapidly expanding and seeking an experienced, technologically savvy Account Manager who loves promoting cloud infrastructure or DevOps products. As a member of our growing Sales team, you'll work alongside the founding team and engineers to dramatically influence the future of our users' infrastructure and help us develop new sales channels by reaching diverse audiences throughout organizations.

What You Will Be Doing:

• Client Relationship Management. Build and maintain strong, long-lasting relationships with ScaleOps post-sale customers
• Act as the primary point of contact for existing customers, addressing their needs and concerns.
• Account Management: Manage a dedicated BoB, ensuring ScaleOps customers' satisfaction.
• Monitor and report on account performance (on the business and technical fronts) and echo back the customers' feedback.
• Revenue Growth: Identify opportunities for upselling and cross-selling within ScaleOps' existing customers.
• Ability to perform an engaging demo for additional stakeholders, while Collaborating with the sales teams.
• Achieve expansion and Renewal targets and contribute to the overall revenue growth of the company.
• Problem Resolution: Identify and resolve issues and challenges, while attempting to address such issues in a proactive manner.
• Escalate complex problems to appropriate internal teams and ensure timely resolution.
• Reporting and Documentation: Maintain accurate and up-to-date updates of client interactions, account status, and expansion activities.
• Document client requirements, feedback, and any changes in scope.

Requirements

What You Bring Along:

• Proven experience as an Account Manager and customer Success Manager in a similar company (tech-oriented, B2B) - minimum 3 years.
• Strong interpersonal and communication skills.
• Organizational and multitasking abilities.
• Ability to work independently, proactively and as part of a team.
• Proficiency in CRM platforms (Salesforce, Grafana, Jira, Confluence).
• Strong problem-solving skills and a proactive approach.

Preferred Qualifications:

• Experience in Cloud technologies.
• Familiarity with K8s, containers, AWS/GCP/Azure.