Client Relations Specialist - Custom Film Division

Job Description

Job Description

Client Relations Specialist - Custom Film Division
Join our dynamic team where you will play a vital role in fostering strong customer relationships and enhancing their experience. You will collaborate closely with our regional sales professionals, production teams, technical specialists, and warehousing staff to ensure seamless communication and exceptional customer satisfaction.

Reporting Structure: You will report directly to the Inside Sales Team manager of the Custom Film Division.

Schedule: Monday to Friday from 8:00am-5:00pm, with flexibility as needed.

Salary: Attractive base salary ranging from $43,000 to $50,000, commensurate with experience, complemented by lucrative quarterly commissions that can elevate your total earnings beyond $60,000.

Location: This position is located in our office in Thomson, Georgia.

Responsibilities: In this essential role, your responsibilities will include:

• Swiftly addressing customer inquiries about our product offerings, quotation, availability, and production timelines, ensuring customers feel valued and informed.
• Gaining an in-depth understanding of customer needs and requirements to provide tailored solutions that enhance their satisfaction and business success.
• Building and nurturing strong, lasting relationships with new and existing customers becoming their trusted advisor and point of contact within our organization.
• Proactively identifying and generating new sales opportunities through timely inbound lead follow-ups and thoughtfully executed outbound cold calls and emails, driving growth for the company and yourself.
• Facilitate meeting arrangements for current and prospective customers as needed.
• Keeping your knowledge current on our product offerings, including availability, usage, and pricing, so you can confidently address customer inquiries and provide insightful recommendations.
• Collaborating with the outside sales team to strategically develop and expand new and existing business accounts, transforming them into long-term profitable partnerships.
• Confirming all technical details with customers and/or the regional sales manager, and accurately entering orders into our system to facilitate smooth processing.
• Generating detailed production orders based on customer purchase orders and anticipated usage, ensuring that our teams are aligned and prepared to meet demands.
• Working closely with production staff to guarantee the timely availability and delivery of materials, maintaining our commitment to excellence in service.

Requirements and Skills:
To excel in this role, you will need:

• The capability to multitask, prioritize, and manage your time effectively in a dynamic environment.
• Exceptional interpersonal communication skills, demonstrating a professional demeanor in verbal and written interactions.
• A strong ability to consistently produce high-quality results in a fast-paced environment, while adapting quickly to changing priorities.
• A solid commitment to integrity, whether working independently or collaborating within a team.
• Proficiency in Microsoft software products and a solid foundation in computer literacy.
• Basic mathematical competence for performing calculations involving weights, percentages, area, and volume accurately.
• A confident and engaging phone presence that helps forge connections and reassure customers.

Education and Experience:
We are looking for candidates with an associates degree (A.A) or equivalent qualification from a two college or technical school, complemented by two years of relevant experience and/or training in a similar role. An equivalent combination of education and experience is welcome.

If you are motivated by the desire to build meaningful relationships and drive successful outcomes, we invite you to join our team. Apply today and step into a role where your contributions will truly matter!