E-Notary Specialist

Job Description

Job Description

 *This position is an in-office position located at the Austin office at: 9300 United Dr #180, Austin, TX 78758.

ABOUT US:

The Savings Group (AUTOPAY, RateGenius, and Tresl) is an innovative FinTech company that is powering finance in the age of mobility. We function as a virtual Finance & Insurance office, finding our customers the perfect lender for their car loan or refinance. This means we're able to solidify our customers' auto loans prior to going to the dealership, and our marketplace of lenders ensures they get the lowest rate available. We enable smart decision on the journey to financial success.

WHY WORK WITH US:

We come from all kinds of backgrounds and experiences to create something new: A better way to do car loans. We support a casual work environment, positive work culture, and developing our talent to become successful leaders. Our core values of Integrity, Grit, and Optimism help us create a collaborative team mindset and a better place to work.

Summary:
The E-Notary Agent specializes in DMV document notarization of auto loans, playing a critical role in facilitating secure, remote document execution and submission processes. This position is also responsible for collecting other documents and items from the borrower needed to complete the loan process. This role ensures compliance with state-specific DMV regulations, State Notary regulations, and lender requirements while maintaining a high standard of customer service and data integrity.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Understand and demonstrate the principles of The Savings Groups Mission, Vision, and Values.
• Coordinate the remote signing of DMV-related documents using Long Pen technology with our customer(s).
• Verify the accuracy and completeness of signed documents before submission to the Titles QA team.
• Completing all notary signing requirements on documents, including documenting in Notary Journal.
• Troubleshoot issues related to document execution or DMV submission requirements.
• Review customers account to identify any outstanding items needed to complete the loan process and request them from the customer.
• Work with the sales team by reaching out to customers to gather missing items to complete the loan process.
• Provide excellent service while working with customers to help complete their loan.
• Ensure all processes adhere to legal, regulatory, and privacy standards.

Knowledge, Skills, and Abilities:

• Education: High school diploma or equivalent required.
• Document Management & Verification – Experience in document processing, auto finance, or DMV operations preferred.
• Knowledge of DMV Processes – Familiarity with state-specific DMV requirements for vehicle titling and registration preferred.
• Electronic Signature Platforms – Proficiency in using Long Pen or similar remote signing technologies preferred.
• Communication & Coordination – Effective communication with internal teams, clients, and government agencies. Strong attention to detail and organizational skills.
• Time Management – Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Problem Solving – Skilled in identifying and resolving document-related issues quickly and accurately.
• Compliance Awareness – Understanding of legal and regulatory standards related to auto loans, Notary requirements, and document handling.
• Customer Service – Excellent communication and customer service abilities.
• Familiarity with Microsoft Teams.
• Already a notary is a benefit but not required. We will get your notary license upon hire.

BENEFITS:

• Paid time off and paid holidays.
• 401K Savings Plan.
• Four health insurance plan options.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Dental and Vision insurance.
• Long- and Short-Term Disability and Life insurance.
• Casual professional work environment.

COMPENSATION: This position pays $19-$21 per hour.

Working hours: Monday - Friday 8am - 5pm Training and 9am - 6pm M-F after training is completed. Rotating Saturday's twice a month from 9 am - 1 pm.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

MACHINES, TOOLS, AND EQUIPMENT:
A person working in this position can be expected to work with a computer workstation and/or laptop, phone, copier, and fax.

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

The Savings Group (including all its subsidiaries: AUTOPAY, RateGenius Loan Services, Inc., and Innovative Funding Services dba Tresl) is an equal opportunity employer. With regard to hiring and promotions, qualified persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age 40 and over, disability, military status, or genetic information. Any questions or concerns about our EEO policy should be directed to Human Resources.