Director, Operations Excellence

Director, Operations Excellence

New York

Running a large, fast-growing, and high-performing network of public charter schools takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We are growing fast in New York and expanding to Florida, and we would love to welcome you to our community! We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential.

Success Academy's dual mission is to build world-class schools that empower children to thrive in college and in life, and to advocate for policies that expand access to educational opportunity.

The Director of School Operations plays a critical role in advancing that mission by ensuring every school has the operational foundation necessary to deliver an exceptional experience for scholars, families, and staff.

This leader is responsible for defining and executing the vision, strategy, talent model, and operating standards for School Operations across the network. They oversee a team of Regional Operations Managers (ROMs) and are accountable for developing leaders who can build high-performing operational teams, create outstanding school environments, and consistently execute at a high level.

The Director serves as the senior operational partner to network leadership, balancing immediate operational needs with long-term organizational strategy. They ensure School Operations has the talent, systems, resources, and accountability structures necessary to support school excellence at scale.

The Director ensures operational excellence is not simply a support function, but a strategic advantage that enables school leaders and teachers to focus on delivering extraordinary outcomes for scholars.

Success in this role is measured not by the performance of individual schools, but by the strength of the operating model, the effectiveness of the leaders within it, and the consistency of outcomes delivered across the network.

Summary of Key Responsibilities

• Leadership of Regional Operations Managers
• Strategic Leadership & Organizational Design
• Operational Excellence
• Cross-Functional Leadership
• Talent Strategy & Capability Building
• Systems, Innovation & Continuous Improvement
• Financial Stewardship

Key Job Dimensions & Scope

• Strategic leadership of School Operations across the Success Academy network.
• Direct leadership and development of Regional Operations Managers.
• Leadership of leaders responsible for operational performance across multiple schools and regions.
• Accountable for operational outcomes, talent strategy, organizational design, and leadership development.
• Senior cross-functional influencer and thought partner to network leadership.
• Responsible for scaling systems, standards, and capabilities across the organization.
• Balances immediate operational realities with long-term organizational priorities.
• Frequent travel between schools and network locations.

Knowledge, Skills, and Experience

• Leadership
• Strategic Thinking
• Operational Excellence
• Influence & Collaboration
• Business Acumen

Preferred Experience

• 10+ years of progressive leadership experience in operations, education, consulting, military leadership, hospitality, retail, healthcare, or other complex multi-site environments.
• Experience leading leaders across multiple regions, business units, or locations.
• Experience designing organizations, building talent systems, and driving transformational change.
• Demonstrated success scaling teams, systems, and operational performance across a large organization.
• Experience partnering with senior executives to drive enterprise-wide initiatives and organizational effectiveness.

Compensation Range

$165,000 - $175,000 USD

Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth.