Application Support Analyst

Roles and Responsibilities

• Provide L1/L2 production application support across financial markets and trading applications.

• Support Murex MX.3 front-to-back processes, including trade capture, pricing/valuation, confirmations, and settlement.

• Monitor and troubleshoot EOD and DataMart batch processes, including job failures, restarts, and failure resolution.

• Support ION gateways and FIX/API-based post-trade feeds and STP integrations.

• Perform first-line triage of eFX and pre-trade issues, escalating complex incidents to appropriate technical teams.

• Support market connectivity platforms including Bloomberg, MarketAxess, and Markitwire.

• Troubleshoot FIX messages, application logs, interfaces, and data issues.

• Support US regulatory reporting processes, including TRACE/FINRA reporting, security symbol mapping, and related EOD processes.

• Work with SQL and Sybase databases to investigate production issues and validate data.

• Use Linux/UNIX commands and tools for application monitoring, troubleshooting, and log analysis.

• Manage incidents, problems, and service requests using ServiceNow/JIRA in accordance with ITIL processes.

• Communicate effectively with business users, trading teams, developers, infrastructure teams, and other stakeholders.

• Provide clear incident updates, root-cause analysis, and appropriate escalation when required.

• Participate in production support handovers and ensure effective continuity across global support teams.

Required Technical Skills

• 8–10 years of experience in application support, preferably within Financial Markets / Investment Banking environments.

• Strong hands-on experience with Murex MX.3 production support.

• Experience with L1/L2 application support and front-to-back trading workflows.

• Strong knowledge of EOD processing, DataMart, batch monitoring, job restart, and failure triage.

• Experience with ION Gateways.

• Knowledge of FIX, STP, and API-based integrations.

• Experience with eFX / FX pricing application triage.

• Strong SQL skills; Sybase experience is advantageous.

• Strong Linux/UNIX skills.

• Experience with FIX and application log analysis.

• Experience with ServiceNow and/or JIRA.

• Understanding of ITIL-based incident and problem management.

Financial Markets Domain Knowledge

• Strong understanding of FX and Fixed Income.

• Experience with Interest Rate Derivatives and Credit Derivatives.

• Exposure to Commodities and Carbon Markets is a plus.

• Understanding of trade lifecycle processes, including trade capture, valuation, confirmation, settlement, and reporting.

• Familiarity with US regulatory reporting, particularly TRACE/FINRA processes, is preferred.