Hotel General Manager

Job Title: Hotel General Manager

Location:  Q&C Hotel and Bar New Orleans, Autograph Collection

Reports to: Regional Director/Ownership

Employment Type: Full-time

Job Overview:

The Hotel General Manager at Q&C Hotel and Bar New Orleans is responsible for overseeing all aspects of hotel operations, including guest services, financial performance, staff management, and property maintenance. The General Manager leads the hotel’s strategic direction, ensuring a high level of guest satisfaction, operational efficiency, and profitability. This role requires a results-oriented leader with strong business acumen, exceptional interpersonal skills, and a deep understanding of hospitality management.

Key Responsibilities:

1. Leadership & Strategy:
   • Develop and implement strategic plans to ensure the hotel’s long-term success.
   • Set operational goals for each department, aligning them with overall business objectives.
   • Provide leadership and guidance to department heads, ensuring clear communication and collaboration.
   • Foster a positive workplace culture that motivates staff and enhances guest experiences.
   • Stay up-to-date on industry trends and market conditions to inform business strategies.
2. Guest Experience & Service Excellence:
   • Ensure that guest satisfaction is a top priority by maintaining the highest standards of service across all departments.
   • Address guest feedback and complaints in a timely and professional manner, ensuring a prompt resolution to any issues.
   • Regularly review guest surveys and online reviews to identify areas for improvement and implement action plans.
   • Personally greet VIP guests and ensure their needs are met throughout their stay.
3. Financial Management:
   • Oversee the hotel’s financial performance, including revenue, profitability, and cost control.
   • Develop, manage, and adhere to the hotel’s annual budget, ensuring that financial targets are met.
   • Analyze financial reports (P&L, balance sheets, occupancy rates) to identify trends and make informed business decisions.
   • Work closely with the revenue management team to optimize room rates, maximize occupancy, and increase overall revenue.
   • Monitor departmental expenses, ensuring efficient operations while maintaining cost control.
4. Operations & Efficiency:
   • Oversee daily operations across all departments, ensuring that procedures are followed and goals are achieved.
   • Conduct regular property inspections to ensure cleanliness, safety, and overall quality of the facilities.
   • Work with the maintenance team to ensure all equipment and infrastructure are functioning properly.
   • Develop and implement standard operating procedures (SOPs) to enhance operational efficiency and service quality.
   • Manage hotel renovation projects or upgrades, ensuring they are completed on time and within budget.
5. Team Management & Development:
   • Lead, mentor, and develop a team of department heads and hotel staff, ensuring a collaborative work environment.
   • Oversee the recruitment, training, and retention of top talent across all departments.
   • Conduct regular performance evaluations, providing constructive feedback and identifying development opportunities for staff.
   • Implement training programs to ensure all employees meet the hotel’s standards for service, safety, and professionalism.
6. Sales & Marketing:
   • Collaborate with the sales and marketing teams to create and implement strategies to drive room bookings, events, and F&B sales.
   • Establish relationships with key stakeholders, including local businesses, tourism organizations, and community leaders.
   • Ensure that the hotel’s marketing efforts are aligned with brand standards and effectively promote its services.
   • Attend industry events and networking functions to promote the hotel and build business relationships.
7. Compliance & Risk Management:
   • Ensure that the hotel complies with local, state, and federal regulations, including health, safety, and labor laws.
   • Develop and enforce hotel policies regarding guest privacy, security, and data protection.
   • Monitor risk management practices and implement procedures to minimize liabilities and incidents.
   • Stay informed of any changes in regulations that may affect the hotel’s operations or guest services

Qualifications and Skills:

1. Education:
   • Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
   • Advanced certifications in hotel management or business operations are advantageous.
2. Experience:
   • Minimum of 7-10 years of experience in hotel management, with at least 5 years in a senior leadership role.
   • Proven track record of successfully managing hotel operations, driving profitability, and achieving guest satisfaction.
   • Experience in managing budgets, P&L statements, and financial forecasting.
3. Skills:
   • Strong leadership and decision-making abilities, with a focus on strategic planning and operational excellence.
   • Exceptional interpersonal and communication skills, both written and verbal.
   • Financial acumen and proficiency in analyzing financial reports.
   • Expertise in hotel management systems (e.g., Opera, PMS) and Microsoft Office Suite.
   • Ability to multitask and thrive in a fast-paced, dynamic environment.
   • Guest-centric approach, with a passion for delivering exceptional hospitality experiences.

Physical Requirements:

• Ability to stand, walk, and move throughout the property for extended periods.
• Capability to handle physical tasks as needed, such as inspecting property areas or assisting staff.
• Flexibility to work long hours, including weekends, holidays, and evenings.

Work Environment:

• High-energy, fast-paced hotel environment, with a strong focus on guest interaction and staff management.
• Dynamic workplace that requires effective multitasking and collaboration across multiple departments.

Opportunities for Growth:

Encore Hospitality is committed to the development of its leaders. As a Hotel General Manager, you have opportunities for advancement into executive roles, regional management, or corporate leadership positions within the company.