Veterinary Customer Service Representative

Countryside Veterinary Clinic

Henrico, VA

Job Description
Job Description
We are seeking an experienced and compassionate Full-Time Customer Service Representative (Veterinary Receptionist) to join our veterinary hospital team.
Position Summary
You are the first and last face our clients see. You set a warm, welcoming tone for pets and their owners. This role balances client care with smooth front-desk operations in a fast-paced environment.
Job Details
· Employment Type: Full-time
· Benefits: Comprehensive benefits package included (medical, dental, vision, 401K (matching), STD, LTD, personal pet discounts, and a great paid time off package)
· Opportunities to grow/advance into other roles within the clinic.

Key Responsibilities
· Client Communication: Answer multi-line phones, greet clients warmly, and answer basic questions about our services.
· Scheduling: Book appointments, surgeries, and follow-up visits using our scheduling system.
· Medical Records: Create, update, and maintain accurate electronic and physical patient records.
· Facility Care: Keep the waiting lobby, front desk, and common areas clean, safe, and tidy.
· Billing and Checkout: Process payments, explain invoices, and handle check-in/check-out duties.
Qualifications
· Experience: Minimum of 1 year of customer service (CSR) experience required.
· High school diploma or equivalent.
· Comfort working in a busy environment with animals present.
· Strong attention to detail and basic computer skills.
\nCompany Description
Growing small general animal practice with 2 Veterinarians, in the heart of Short Pump.

Company Description

Growing small general animal practice with 2 Veterinarians, in the heart of Short Pump.

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Vacancy posted 4 days ago

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