Workday Administrator

About Transwestern Transwestern is a vertically integrated commercial real‑estate firm that serves investors, partners, and clients through expertise in investment, development, brokerage, and property management. We have a culture of agility, mutual trust, and high performance across 35 offices nationwide. Position Summary The Workday Administrator is responsible for the day‑to‑day administration, support, maintenance, and optimization of the Workday platform, including managing incidents, service requests, and enhancements through ServiceNow. The role partners closely with Human Resources, Finance, Payroll, and business stakeholders to ensure that Workday processes, security, reporting, and integrations operate effectively. Essential Functions Maintain and support Workday business processes, security roles, organizations, and tenant configurations. Configure and test Workday functionality, including business process updates, notifications, validations, and calculated fields. Assist with Workday releases by reviewing new features, assessing impacts, and coordinating testing activities. Monitor system performance and identify opportunities for process improvements and automation. Provide Tier1 support for Workday questions, requests, and system issues. Manage and resolve Workday support tickets through ServiceNow, ensuring timely response and resolution. Triage, prioritize, and track incidents, service requests, enhancements, and defect reports. Investigate and resolve system errors, security issues, data discrepancies, and business process concerns. Escalate complex issues to internal teams, Workday Support, or third‑party partners as appropriate. Develop, maintain, and update Workday training materials, user guides, job aids, and process documentation to support end users and system adoption. Provide support to HR, Payroll, Finance, managers, and team members regarding Workday functionality. Develop, maintain, and distribute Workday reports and dashboards. Assist business users in identifying reporting requirements and creating solutions to support their operational needs. Ensure data integrity through regular audits and validation activities. Maintain Workday security roles and user access in accordance with company policies. Support periodic security audits and compliance reviews. Assist with maintaining data privacy and confidentiality standards. Participate in Workday enhancement projects, implementations, and optimization initiatives. Develop and execute test plans for configuration changes, integrations, and Workday releases. Support data loads and system testing activities as needed. Communicate system changes, enhancements, and process improvements to stakeholders. Contribute to continuous improvement initiatives that enhance employee and manager experiences. Perform other functions as assigned. Position Requirements Education: Bachelor's degree in Human Resources, Information Systems, Business Administration, Computer Science, or a related field, or equivalent experience. Experience: Minimum 2 years administering or supporting Workday; experience with Core HCM, Recruiting, Compensation, Benefits, Payroll, Time Tracking & Absence, Learning, or Financial Management. Workday Pro certification or relevant training is a plus. Technical Skills: Supporting Workday integrations and EIBs; created and maintained calculated fields, custom reports, dashboards; understanding of Workday security concepts and the business process framework; experience with ServiceNow or similar ITSM; participation in Workday implementations, optimization projects, or release testing; knowledge of HR, Payroll, or Finance processes. Personal Skills: Strong analytical and troubleshooting abilities; excellent written and verbal communication; ability to manage multiple priorities independently in a fast‑paced environment; ability to keep information strictly confidential; commitment to client service. Physical Skills: Ability to travel as necessary according to business needs. Location & Work Shift Houston, TX. Shift details to be discussed with the hiring manager. #J-18808-Ljbffr Transwestern