Technology Support Engineer

Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently looking for a Technology Support Engineer to join our team.
The primary responsibility of the Technology Support Engineer is to provide internal and external partners with high-quality desk-side service, technical support, and troubleshooting assistance. This enables users to perform their responsibilities to the best of their abilities. Responsibilities include supporting PC hardware and software, installing, maintaining, and repairing computers, devices, peripherals, and networks to ensure effective technology is in place and used to its maximum capability. This role requires personal interaction, excellent customer service, strong PC and network troubleshooting skills, and a commitment to quality work and complete issue resolution. The position also requires managing security configurations and software to maintain privacy and protect against malicious activity. A high level of energy and the ability to provide effective technical support to assist users with technology operation is essential.

Essential Duties & Responsibilities

• Support IT operations with primary goals of running, maintaining, and sustaining systems.
• Handle incidents related to computers, software applications, network connectivity, mobile devices, and related technology.
• Manage a queue of requests, accurately document information in ticketing systems, and follow up on incidents and requests.
• Set up hardware and configure software and peripherals.
• Maintain and repair technology equipment (PCs, printers, phones, audio-video systems, etc.).
• Follow troubleshooting procedures, manage communications, and escalate issues appropriately.
• Perform operating system installation, upgrades, configuration, and security patch deployment using enterprise distribution platforms.
• Collaborate across IT and business functions.
• Independently contribute to team objectives.
• Mentor, support, and cross-train team members.
• Monitor system availability, capacity, and performance using monitoring tools.
• Suggest improvements for products, services, and processes to enhance customer service.
• Contribute to knowledge bases, procedures, and documentation.
• Maintain professionalism in all interactions.
• Communicate system maintenance, incident updates, and other relevant information.
• Perform physical implementations and changes in coordination with IT service providers, following change management processes.
• Follow safety procedures while performing job duties.
• Maintain consistent and regular attendance.
• Perform other related duties as assigned.

Minimum Qualifications

• At least 21 years of age.
• Authorized to work in the United States.
• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Ability to obtain and maintain required certifications or licenses.
• CompTIA A+ or ITIL certification preferred.
• Understanding of ITIL and IT Service Management practices.
• Minimum of 5 years of technical support experience across PCs, networks, mobile devices, peripherals, and user account management.
• Experience engaging with stakeholders across all organizational levels, including leadership.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Expertise in Windows, macOS, and Linux operating systems, Active Directory, and productivity applications.
• Knowledge of Wi-Fi configuration, conference room A/V systems, access controls, cloud connectivity, internet circuits, and identity/permission management.
• Understanding of cybersecurity and data privacy principles.
• Strong attention to detail, organization, and time management skills.
• Strong analytical and problem-solving abilities.
• Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
• Experience building cross-functional partnerships.
• Willingness to work with remote teams across different locations and time zones.
• Strong written and verbal communication skills in English.
• Strong interpersonal skills with the ability to interact effectively with diverse individuals.

Physical Requirements Must be able to:

• Lift or carry up to 30 pounds unassisted.
• Access assigned workspaces with or without reasonable accommodation.
• Work indoors with exposure to environmental factors such as noise, dust, and screen equipment.
• Use a laptop and standard keyboard to perform essential job functions.

Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.