Engagement Manager

Job Description Based primarily in Kinston, NC, with travel to Mobile, AL, our future Engagement Manager will support a portfolio of approximately 60 consultants delivering services in IT, PMO, Production, and Supply Chain. This is an excellent opportunity to join an account experiencing strong growth and play a key role in supporting major aerospace manufacturing operations. Client Management & Relationship, Financial & Contract Management Serve as the primary point of contact for the client across the engagement; Build and maintain strong relationships with key client stakeholders; Understand client needs, expectations, and pain points; Anticipate client satisfaction risks and manage escalations; Identify opportunities to expand the scope of services; Maintain regular communication on progress, risks, issues, and decisions; Monitor actuals vs. forecast; Ensure accurate and timely invoicing; Monitor POs, contracts, extensions, and scope changes; Identify and manage gaps between contractual scope and actual delivery; Support contract renewals and negotiations. Delivery Management Ensure end-to-end delivery quality across the teams; Monitor team’s performance regarding deliverables, contractual commitments, SLAs and KPIs; Establish and manage governance routines (weekly progress reports, internal & external meetings); Identify and resolve operational issues; Anticipate delivery risks and drive corrective action plans; Ensure compliance with internal and client processes; Drive DMIP (DM Improvement Plan) (target = +1%/yr). Team & People Management, Staffing & Capacity Management Lead and support the consultants; Support recruitment and candidate selection; Ensure effective onboarding and ramp-up; Conduct regular performance reviews and provide feedback; Support employee development and career progression; Identify training and skill development needs; Address performance, behavioral, and conflict-related situations; Maintain employee engagement and retention; Anticipate resource needs; Identify capacity and skill gaps; Coordinate recruiting, internal mobility, and resource allocation; Anticipate backfills and transitions; Ensure business continuity and adequate coverage. Governance, Reporting & Performance Establish and maintain management dashboards (SQWAL); Prepare and lead progress reviews; Track actions, decisions, risks, and opportunities; Provide internal and client-facing reporting; Drive continuous improvement initiatives. Qualifications: Qualifications REQUIRED PROFILE: Previous experience in PMO functions within an industrial environment or similar; Proven experience leading and coordinating multidisciplinary teams; Strong skills in project planning, monitoring, risk management, and stakeholder coordination; Ability to thrive in complex environments and manage multiple projects simultaneously; Highly hands-on profile with the ability to engage directly in operational issues and problem-solving; Results-oriented mindset with strong execution and decision-making capabilities; Experience with manufacturing processes (an asset) and continuous improvement initiatives; Excellent communication, interpersonal, and leadership skills; Willingness and ability to travel to Mobile, AL; Must be legally authorized to work in the United States. Additional Information Why Join Scalian? Grow your career within a fast-growing international organization and contribute to ambitious, innovative projects; Enjoy a collaborative environment that encourages autonomy, initiative, and professional development; Benefit from a competitive compensation package and a comprehensive benefits program, including insurance, 401K, paid sick leave, and more; Thrive in a stimulating workplace where you can make a direct impact on the company’s growth and success. #J-18808-Ljbffr