WFM Analyst: Forecasting, Scheduling & Analytics
First Cash, Inc.
First Cash, Inc. is looking for a Workforce Management Analyst in Coppell, Texas. This role is pivotal in managing workforce data and optimizing staffing models for our multi-site contact center. Key responsibilities include generating forecasts, scheduling agents, and utilizing Power BI for reports. Candidates should have 2+ years in Workforce Management, proficiency in NICE IEX WFM or similar, and strong Excel skills. Join us to enhance our operational excellence and customer service delivery. #J-18808-Ljbffr First Cash, Inc.
Vacancy posted 3 days ago
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