Real-Time WFM Analyst: Call Center Performance Optimizer

ESR Healthcare

A healthcare analytics firm in Coppell, TX is seeking a Workforce Management Analyst to monitor and enhance real-time call center performance. This mid-senior level role requires 3+ years of contact center experience and proficiency with Workforce Management tools such as Verint and Zoom WFM. The ideal candidate will have strong analytical skills and the ability to thrive under pressure. The position includes responsibilities like analyzing call volumes and coordinating with operations for efficient staffing. #J-18808-Ljbffr ESR Healthcare

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Vacancy posted 4 days ago

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