Account Clerk 2

Account Clerk 2

A proficiency/skills assessment will be given as part of the interview process.

For consideration, you must:

1. First, apply for the position online
2. Second, in order to be considered you must take the Civil Service Exam.

• Exam Detail:
  1. Bring a valid Photo ID
  2. Check In Date/Time: July 30th @ 6:00 pm
  3. Location: Reynoldsburg Police Dept, 7240 E Main Street, Reynoldsburg, Ohio
  4. Allow up to one (1) hour for the test
  5. The exam is general knowledge.
• Post Exam:
  1. The top candidates will be invited back the following week to take a brief typing and 10-key test. Details regarding scheduling and time slots will be discussed.

Under the direction of the Billing Supervisor, the main functions of the Account Clerk 2 include processing water payments, providing customer service and the ability to utilization of the Departments software, equipment and other resources to manage the day-to-day operations of the Department in an efficient and effect manor.

Examples of Duties

• Primary duty is providing customer service (directly and indirectly)
• Processing customer payments, and inquiries at the counter
• Operates remote check scanner
• Provides feedback to customers in person, over the phone and/or through email
• Performs a variety of general accounting functions
• Calculates/prints utility bills as needed for customers
• Checks consumption reports and contacts customer if necessary to obtain reason for high, or unusual consumption
• Sets up standard payment plans for customers
• Enters and tracks work orders for field crew (Equipment Operators)
• Assist Supervisor with directing field crews as needed
• Helps prepare shut-off lists
• Creates transfer, disconnect, and change of address orders
• Performs a variety of clerical tasks
• Remains informed of current guidelines and procedures pertinent to duties
• Participates in staff meetings, and participates in departmental activities
• Attends training (professional development) as needed
• Meets all job safety requirements and all applicable Occupational Safety and Health Administration (OSHA) safety standards that pertain to essential functions
• Cross trains other employees as needed
• Performs other related duties as assigned

Typical Qualifications

Minimum Qualifications:

• High school diploma or GED or equivalent
• Eighteen (18) months' experience or training in general accounting/bookkeeping, financial recordkeeping
• Eighteen (18) months' experience or training with modern office equipment (e.g., computer); Microsoft Office
• Proficient with typing/data entry and a 10-key calculator

Supplemental Information

Knowledge of ( * Indicates developed after employment ):

• Considerable knowledge of basic bookkeeping/accounting practices and principles
• Departmental policies and procedures *
• Office practices and procedures
• Office machines
• Public relations
• Community resources and services
• English grammar and spelling
• Records management
• Modern office practices

Skill in:

• Typing
• Data entry
• Spreadsheets
• Proficient in most Microsoft and Adobe products
• Computers/Handheld devices (personal computer, laptop, tablet, etc.)
• Must be proficient with a 10-key calculator
• Use of modern office equipment (e.g., check scanner, receipt validator)

Ability to:

• To work and handle many interruptions
• Provide excellent customer service
• Interpret a variety of instructions in written, oral, picture, or schedule form
• Calculate fractions, decimals, and percentages
• Copy material accurately and recognize grammatical and spelling errors
• Prepare routine correspondence; prepare accurate documentation
• Respond to routine inquiries from public and/or officials
• Communicate effectively
• Code items from one symbolic form to another
• Maintain records according to established procedures
• Cooperate with co-workers on group projects
• Answer routine telephone inquiries
• Handle sensitive inquiries from City officials and the general public
• Work alone on most tasks
• Develop and maintain effective working relationships
• Resolve complaints
• Proofread names and numbers

Working Conditions:

• Sedentary: lift, push, pull 10 pounds occasionally
• Has contact with potentially emotionally distraught persons