Technical Support Associate

Technical Support Associate | Richardson, Texas, United States Technical Support Associate - Optics Manufacturing | Richardson, TX | $28.93-$31.24/hr | 12-Month Contract

About the Role
Join Indotronix as a Technical Support Associate and become an integral part of a high-impact Operations Repair & Maintenance Team within a state-of-the-art optics manufacturing facility in Richardson, TX. In this highly hands-on role, you will ensure the production readiness and uptime of advanced manufacturing equipment in a fast-paced, defense industry setting. This position offers exposure to cutting-edge optical technologies, daily technical challenges, and opportunities to develop your expertise in a collaborative, safety-focused environment.

Responsibilities

- Troubleshoot, repair, and maintain electronic, mechanical, and automated manufacturing equipment
- Lead or support installation and upgrades of production equipment across multiple factories
- Develop and execute preventive maintenance procedures, including Lockout/Tagout protocols
- Use diagnostic tools (multimeters, current probes) and schematics to resolve complex equipment issues
- Collaborate with Engineering, Maintenance, Quality, and Operations teams to maximize equipment safety, reliability, and efficiency
- Support facility layout planning, capital equipment procurement, and documentation updates
- Participate in call-in, weekend, and occasional Friday work to support critical operations
- Adhere strictly to OSHA and Raytheon safety protocols

Required Skills and Experience

- 5-8 years of hands-on experience in equipment maintenance within a manufacturing or production setting
- Strong mechanical aptitude and troubleshooting proficiency
- Demonstrated experience with automated equipment, control systems, and high-voltage systems (480V, 208V, 110V, DC)
- Skilled in using diagnostic instruments and interpreting technical documentation
- Ability to work independently and as part of multidisciplinary teams
- Flexibility to train on 1st shift (6-8 weeks) and transition to 2nd shift; available for weekends and call-in work
- Comfortable working directly with high-voltage equipment in a hands-on environment
- Associate degree in Electronics, Mechanical Technology, or a related field

Preferred Skills

- Experience with vacuum systems, optical coating (vacuum deposition), diamond point turning, RF power systems, PLC systems, and ladder logic
- Background in optics, aerospace, or defense manufacturing environments
- Strong initiative and a proven record of independent technical problem-solving
- Ability to excel under pressure in high-demand manufacturing settings

Benefits

- Competitive hourly rate: $28.93 (1st shift) or $31.24 (2nd shift)
- 9/80 work schedule (every other Friday off)
- Opportunity to work with advanced manufacturing technologies in a critical defense industry role
- Collaborative, safety-oriented work environment with cross-functional team exposure
- Career growth through hands-on technical challenges and equipment expertise

How to Apply
Ready to take your technical support career to the next level? Submit your resume highlighting your direct, hands-on experience with mechanical/electrical troubleshooting, vacuum systems, high-voltage, and automation. Indicate your preferred shift (1st or 2nd). Join us in shaping the future of optics manufacturing!