Part Time Collector (English/Spanish Bilingual) - 100% Remote

Part Time Collector

The Part Time Collector is part of a highly performing Collections team with principal responsibility for servicing members with past due consumer, commercial, or real estate loans. This role requires supportive, constructive, and empathetic communication with members through a variety of channels, seeking to understand the circumstances resulting in a member's past due condition. The Collector works with members to find solutions that resolve delinquent loan status. This role performs independent research and other follow up tasks to assist in delinquency resolution, including validation of financial responsibility for a loan, searching for valid member location and contact information, and completion of documents required for delinquency resolution. The Collector 1 finds the best balance between the needs of individual members and those of UFCU membership while complying with UFCU's policies and procedures and applicable laws and regulations.

The Collector reports to Assistant Manager Collections.

Location: This role can be remotely performed out of Texas, Idaho, Utah, Arizona, or Montana.

About UFCU

Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures. In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values:

Purposefully Member-Obsessed

We are driven by a profound sense of empathy to deeply understand our Members' needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members' best interests, forever seeking to empower their financial success.

Possibilities Reimagined

We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.

Performance Excellence Rooted in Unwavering Integrity

We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

Essential Functions

• Member Communications
• Systems, Policies, and Procedures Utilization
• Other

Knowledge/Skills/Abilities

• Knowledge
• Skills
• Abilities

Competencies

• Demonstrating Member Obsession
• Demonstrating Performance Excellence
• Demonstrating Innovation

Experience

• Minimum Requirements
• Preferred Requirements

Physical Demands

Work Environment

#INDUFCU

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.