Operations Supervisor

Warehouse Operations SupervisorThe Warehouse Operations Supervisor is responsible for overseeing daily operations within a fast-paced eCommerce fulfillment center and leading warehouse associates to ensure efficient, accurate, and timely processing of customer orders.This role provides frontline leadership and operational oversight for teams responsible for order fulfillment, including receiving inventory, order picking, packing, and parcel shipping. The supervisor ensures customer orders are processed accurately and shipped on time while maintaining productivity, safety, and quality standards.The Operations Supervisor partners with leadership and cross-functional teams to optimize workflows, support business objectives, and deliver an excellent end to end eCommerce customer experience.Key Responsibilities:Supervise, coach, and develop warehouse associates to achieve productivity, quality, and service level standards.Plan and assign labor to support daily eCommerce order fulfillment volumesOversee daily fulfillment center operations including:Inventory receiving and put-awayOrder pickingPacking and labelingParcel and LTL shippingMonitor workflow and adjust staffing to meet service level agreements (SLAs) and shipping cutoffs.Track operational metrics such as:Units picked per hourOrder accuracyPack ratesOn-time shipment performanceEnforce all safety procedures and maintain a safety-first work environment.Maintain operational documentation including productivity reports, attendance tracking, and performance metrics.Support cycle counts, inventory audits, and product quality checks.Assist leadership in driving a culture of accountability, teamwork, and continuous improvement.Minimum Qualifications:3–5 years of supervisory experience in warehouse, fulfillment, logistics, or eCommerce operations.Strong understanding of eCommerce fulfillment workflows including receiving, order picking, packing, and shipping.High school diploma or equivalent required.Proficiency with computers and warehouse systems.Strong written and verbal communication skills.Ability to lead teams in a high-volume, fast-paced fulfillment environment.Ability to meet deadlines and manage multiple priorities.Flexible schedule with ability to work overtime and weekends as needed.Preferred Qualifications:Experience in high-volume eCommerce fulfillment environments.Experience with warehouse management systems (WMS).Experience working with parcel shipping carriers (UPS, FedEx, USPS).Demonstrated success improving fulfillment productivity, order accuracy, and operational efficiency.Disclaimer:This job description is intended to provide a general overview of the responsibilities and requirements of this role. It is not intended to represent a complete list of all duties. Responsibilities may change based on operational needs and business demands.Equal Opportunity EmployerCarParts.com is an equal-opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is dedicated to ensuring that we fulfill this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.