Intake / Staffing Coordinator

Job Description

Job Description

Job description

**This is a full time in-office position with a base schedule of Mon-Fri 9:00AM- 5:30PM. Frequent overtime is required. **

Job Summary

Alliance Health Services is seeking an experienced Intake / Staffing Coordinator to join our team!

Intake / Staffing Coordinator is responsible for managing the intake process for all referrals, ensuring efficient patient admissions, creating and maintaining clinician schedules according to authorizations, patient needs, and clinician availability. They are responsible for schedules of our clinicians visiting patients. The Intake / Staffing Coordinator must maintain excellent relationships with the field clinicians, be aware of their availability and special skills, and their geolocation. The employee must submit the schedules before the end of the day and report to case managers, operations managers, and the DON. This position is subject to frequent overtime. Rotating weekends is a requirment of this role.

The ideal candidate…

The ideal candidate for this position is someone who has at least 3 years of experience coordinating patient visits in a home health setting. They have extensive experience in and thrive in a fast paced environment. The ideal candidate is a strong communicator and creative problem solver, and can actively handle obstacles in a calm and controlled manner. They identify problems and look for solutions. They also have strong people and negotiation skills, and can comfortably communicate with nurses and patients.

Responsibilities

• Receive, review and process all incoming referrals.
• Verify patient demographics, insurance eligibility, and authorization requirements; obtain physician orders and required documentation for admission. 
• Ensure all intake documentation is complete, accurate, and compliant with agency policies and regulatory requirements.
• Manage staffing/ scheduling for assigned areas.
• Create schedules based on referral requirements.
• Organize active patient schedules based on priorities and requirements.
• Manage, organize, and troubleshoot patient and staffing logs daily.
• Keep field staff availability updated and posted.
• Keep EMR system up to date.
• Maintain excellent relationships with clinicians.
• Communicate with nurses and patients, and troubleshoot as needed.
• Provide accurate information and updates to nurses for their daily schedules.
• Efficiently and accurately create nurses' routes.
• Perform other duties as assigned.

Educational Qualifications/ Experience:

• High school diploma or equivalent
• Minimum of 2 years of experience in home health intake, healthcare admissions, medical office, or related field. 
• Minimum of 3 years of experience as a  patient appointment scheduler, preferably in home health.

Skills Required

• Motivated and fast orienting individual.
• Professional and responsible approach to work.
• Ability to work under high pressure and in a fast-paced environment.
• Ability to multitask.
• Flexible and fast learner.
• Problem-solving skills.
• Critical thinking and ability to use best judgment.
• Excellent written and verbal communication skills.
• Managerial, operational, and organizational skills.
• Computer literate. Microsoft Office, EMR software.

Additional Requirements

• Ability to work independently and collaboratively with multidisciplinary teams.
• Ability to work late shifts and weekend shifts.
• Ability to take on-call for coordinating staffing needs, troubleshooting, and guiding the nurses.
• Ability to direct and coordinate multiple functions.

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits :

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Home Health

Schedule:

• Day shift
• Monday to Friday
• Overtime
• Rotating weekends

Work Location: In person