Referral Nurse Navigator - Supervisor (REMOTE)

Nurse Navigator Supervisor (REMOTE)

Fully Remote | Contiguous United States | Monday-Friday, Day Shift

About the Job

Our Client, a technology-enabled clinical services company focused on improving access to specialty care, is creating a brand-new Supervisor layer within its Referral Nurse Navigator (RNN) organization. This is a ground-floor leadership opportunity: the team is scaling from twelve nurses to more than thirty, and these inaugural Supervisor hires will help define what supervision looks like at the company for years to come.

This is a working supervisor role designed for a player-coach - a clinical leader who wants to stay close to the work, model accountability for the team, and own a specialty area of expertise that serves the entire RNN organization. The position is fully remote, Monday through Friday, with no weekends, no on-call, and no direct patient care.

Who You Are

You are a Registered Nurse with formal leadership experience who genuinely enjoys coaching, developing, and supporting other nurses. You lead with "we" language, you model accountability by owning your own mistakes first, and you know how to deliver constructive feedback in a way that preserves dignity and protects team morale.

You are comfortable being hands-on. The idea of staying clinically engaged - carrying your own caseload alongside your management responsibilities - energizes rather than frustrates you. You are adaptable, comfortable with role ambiguity, and excited by the prospect of helping shape a supervisor structure rather than inheriting an existing playbook. You bring real depth in at least one of the following areas: EHR expertise, training and onboarding, quality oversight, or technical troubleshooting.

You communicate clearly, you are diplomatic when navigating difficult conversations, and you treat remote work as a professional commitment.

Who We Are

Our Client is a mature, growth-stage healthcare technology company in a period of meaningful expansion, with multiple new clients, increased volume, and broadened service lines. The organization operates a primary-care-centered, whole-person, longitudinal care model and delivers eConsults, telehealth, in-person specialty care, care coordination, health coaching, and analytics.

The culture is collaborative, transparent, and accountability-driven. Communication runs through Slack, with topic-based sub-channels and a daily team rhythm. The leadership philosophy centers on three principles: mistakes are learning opportunities, accountability is non-negotiable, and peer support is the norm. Retention on the RNN team has historically been exceptional, with most departures resulting from internal promotion or geographic moves rather than turnover.

Your Role

The RNN Supervisor is a working supervisor position with responsibilities split approximately fifty-fifty between hands-on clinical work and people leadership.

Clinical work (approximately 50 percent of the day):

• Personally submit eConsults at roughly half the standard RNN target (approximately 17 to 18 submitted referrals per day).
• Stay current with the platform, the workflows, and the daily realities your team experiences.

Leadership and specialty ownership (approximately 50 percent of the day):

• Directly manage approximately eight Referral Nurse Navigators, including 1:1s, coaching, performance evaluations, PTO approvals, error documentation, and corrective conversations.
• Onboard, train, and mentor new RNNs joining the growing team.
• Serve as the organization's go-to subject-matter expert in one of four specialty areas:
  • EHR expertise (Epic or Athena super-user)
  • Training and onboarding (developing materials, mentoring new nurses)
  • Quality (reviewing consults for completeness, identifying gaps)
  • Technical troubleshooting (EHR, remote desktop, and system issue resolution)
• Partner with peer Supervisors and the RNN Manager to evolve the supervisor structure as the team scales.

Schedule: Monday through Friday, 8:30 AM - 5:00 PM CST, with approximately 30 minutes of flex. No mandatory overtime, no on-call, and no weekend shifts. Limited holiday coverage is required when client clinics are open.

Reporting structure: Supervisors report to the RNN Manager, and ultimately to the Director of Operations and VP of Operations.

Travel: None. This is a fully remote role.

How You Qualify

Required:

• Active, unrestricted Registered Nurse (RN) license in any U.S. state.
• Minimum of three years of RN experience.
• Minimum of one year of formal leadership experience - charge nurse capacity is explicitly acceptable.
• Demonstrated experience managing a team of at least eight nurses, including performance management and PTO approval responsibility.
• Pronounced strength in at least one of the four specialty areas: EHR, training and onboarding, quality, or technical troubleshooting.
• Strong written and verbal communication, with the ability to deliver constructive criticism diplomatically.
• Comfort working across multiple EHRs and remote desktop environments.
• A dedicated, private, HIPAA-compliant home office, with heightened attention to confidentiality given the personnel discussions inherent to the role:
  • Screen is not visible to others in the household.
  • Voice conversations regarding patient cases or personnel matters cannot be overheard.
  • No work performed from public spaces.
  • Consistent childcare arrangements if minors are at home during work hours.
  • Secure, private high-speed Wi-Fi; backup hotspot recommended.
  • Screen locked when stepping away from the workstation.
• Desk-bound, multi-monitor workstation setup (equipment provided).
• Camera-on availability for team meetings and 1:1s.

Preferred:

• BSN; MSN is a plus.
• Epic or Athena super-user designation.
• Multi-EHR exposure (Cerner, Meditech, Allscripts, or similar).
• Adjacent leadership backgrounds welcomed: charge nurse, float pool lead, clinic supervisor, or nurse educator with formal training authority.

Not required:

• Prior RNN or care navigation experience.
• BLS certification or compact licensure.

How You Are Supported

Our Client invests in its leadership team with structure, equipment, and a clear runway for growth.

• Equipment provided: laptop, additional monitors, keyboard, mouse, and docking station.
• Orientation: Structured onboarding includes training on the company's specific performance evaluation processes and platform workflows.
• Leadership infrastructure: Supervisors work in close partnership with the RNN Manager, Director of Operations, and VP of Operations. Termination decisions and complex escalations are supported up the chain.
• Growth pathway: With the team scaling toward thirty-plus RNNs and a Supervisor span of approximately eight nurses each, there is meaningful capacity for continued expansion and broader leadership opportunities.
• Time off: Unlimited PTO at the time of hire.
• Benefits: Comprehensive medical benefits and 401(k) participation. Bonus structure and leadership-specific benefits will be reviewed during the interview process.
• Onboarding timeline: Target offer-to-start window is 30 to 45 days.
• Culture: A Slack-driven, collaborative environment where leaders coach openly, model accountability, and help shape the evolution of a brand-new supervisor structure.

This position is being managed exclusively by MedCentric Search Firm on behalf of Our Client. Qualified candidates are encouraged to apply for a confidential conversation.