Management Analyst 2 - Learning Management System Specialist

ARIZONA DEPARTMENT OF CHILD SAFETY The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona's children through prevention, services, and support. MANAGEMENT ANALYST 2 - Learning Management System Specialist Job Location: 3550 N. Central Avenue Phoenix, AZ 85012 Posting Details: Salary: $24.8559 hourly / $51,700.2700 annual Grade: 19 Closing Date: 5/28/2026 Job Summary: Join our team as a Systems Analyst supporting a statewide Learning Management System (LMS). In this role, you'll help ensure efficient system operations, accurate reporting, and compliance with training requirements across the organization. Job Duties: LMS Administration & System Improvement * Manage and enhance the agency's LMS to support training and compliance needs * Maintain system standards, including course structure, naming conventions, and user access * Develop and update procedures, documentation, and internal controls * Analyze system changes and recommend effective solutions Compliance & Reporting * Produce and validate reports to support leadership, program areas, and external partners * Monitor system performance to ensure compliance with policies and requirements * Identify and resolve data integrity issues to maintain reliable records Technical Support & Leadership * Serve as the primary LMS point of contact for internal teams and external partners * Troubleshoot complex system issues and support users statewide * Lead or assist with system upgrades, enhancements, and process improvements * Provide guidance and training on LMS functionality and compliance processes Stakeholder Collaboration * Work with stakeholders to translate business needs into system solutions * Track and resolve system issues in a timely manner * Ensure accurate maintenance of training records for staff and providers Knowledge, Skills & Abilities (KSAs): Knowledge of: * Training-related technologies including learning management systems. * Database development and maintenance. * Planning and organizing. * Computer word processing, databases and spreadsheets. * Writing (related to grammar, punctuation, spelling, proper syntax, proper sentence structure, etc.). * Learning Management Systems. * Organization and tracking systems. * Customer service principles. Skill in: * Conceptualizing, designing, planning, developing, and auditing employee training systems and programs. * Written and oral communication * Presentation methods. * Interpersonal skills in working with diverse groups and customer service. * Problem solving techniques. * Distance learning development. * Training-related technologies including learning management systems. * Project management, interpreting and analyzing data, time management, and scheduling resources. * Planning, organizing and prioritizing work. * Common software packages. Ability to: * Plan, organize and coordinate the design, delivery and audit of training and training resources. * Facilitate groups. * Interpret and analyze. * Adapt to people/situations. * Establish and maintain effective working relations with individuals, groups and representatives of diverse groups. * Problem solve. * Be creative and innovative * Take initiative and be adaptable * Give presentations * Use a personal computer and a mainframe computer. Pre-Employment Requirements: One year of management analysis experience; OR three years of experience in learning management systems and/or database applications; A Bachelor's or Master's degree in learning management systems and/or database applications will substitute for one or two years of the required experience respectively, but will not substitute for the management analysis experience. The ability to secure and maintain clearance from the DCS Central Registry. This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, and the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: As an employee of the Department of Child Safety you will be entitled to a comprehensive benefits package that can become effective as soon as two weeks after starting! Benefits include: * Paid sick leave. * Paid vacation that includes ten (10) holidays per year. * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). * Competitive health and dental insurance plans. * Life insurance and long-term disability insurance. We also offer optional employee benefits that include: * Vision coverage. * Short-term disability insurance. * Deferred compensation plans. * Supplemental life insurance. * Employee wellness plans Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Positions in this classification participate in the Arizona State Retirement System (ASRS). ASRS participation may begin immediately (if you were a previous member) or upon your 27th week of employment (if you have never been an ASRS member previously). Contact Us: Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting View phone number on click.appcast.io or by email at View email address on click.appcast.io. Requests should be made as early as possible to allow time to arrange the accommodation. Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at View phone number on click.appcast.io or by email at View email address on click.appcast.io. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.