Patient Navigator - AD227

Title: Patient Navigator - AD227 Location: River House - 211 SE Caruthers St, Portland, OR 97214 Schedule: Monday through Friday, 8:00AM - 4:30PM (approx). Wage Range: $24.15 - $30.45 non-exempt, hourly Position Summary The Social Services Patient Navigator works independently and collaboratively with a team of health professionals to provide members with opportunities to improve self‑management abilities, health outcomes, and satisfaction with healthcare in a culturally specific manner. The Navigator will support patients through complex medical systems and address social determinants of health, and will use a closed‑loop referral system for documentation and reimbursement related to HRSN services. What You Will Do Answer and respond to inquiries in the resource/call center. Provide patient navigation through health care systems to eliminate barriers to care. Assist patients in navigating social services resources and programs. Maintain high level knowledge on all internal NARA NW programs, qualifications and intake processes. Assist patients in connecting with appropriate internal programs. Complete documentation in a closed‑loop referral system. Submit necessary reimbursement/billing information related to HRSN services. Build productive relationships with internal and external community partners. Help patients keep track of upcoming appointments, schedule rides for appointments and support with understanding after‑care visit information. Attend trainings, conferences, workshops, and other meetings as directed by program directors. Coordinate appointments with providers to ensure timely delivery of diagnostic and treatment services. Arrange language translation or interpretation services. Facilitate linkages to follow‑up services. Assist clients in learning about and accessing cultural resources and activities. Monitor clients' well‑being in the community setting on a routine basis as determined by the service plan (outreach). Send/track/ follow‑up on referrals to internal and external resources. Provide a warm handoff for clients who are being referred to internal and external resources (e.g., attending first appointments with client at health clinic, addictions intake, housing, cultural activities, etc.). Coordinate care – actively initiate and maintain communication and collaboration with all members of the client’s support system and service team as permitted by the client. Maintain thorough, accurate, and timely documentation as required by agency policy and OARS. Participate in multi‑disciplinary team meetings to coordinate care. Attend all mandatory meetings and clinical supervisions. Perform other duties as assigned. #J-18808-Ljbffr Native American Rehabilitation Association of the Northwest, Inc. (NARA)