In-Store Shopper (Online Orders) - Full Time

Support an exceptional customer experience by preparing customer orders for delivery and pickup. Shoppers prepare orders for everyday goods including produce, meat, dairy, household items, prepared foods, specialty cheeses, wine, and beer. This role requires schedule flexibility to work peak hours including weekends (Saturdays and Sundays), early mornings, midday, and evenings, holidays and peak holiday seasons (November through January). Schedules are issued 14 days in advance, and the average shift length is 4-8 hours. As an In‑Store Shopper, you’ll work on the Customer Service & E‑Commerce teams supporting and preparing customer orders for delivery and/or pickup. While our offerings will continue to evolve, you’ll shop throughout our store for everyday goods including produce, meat, dairy, household items, prepared foods, specialty cheeses, wine, beer and more. Having a flexible schedule is key to meeting our customers’ needs. We especially need Team Members who can work on Saturday and Sunday – our busiest times of the week! Shoppers with the ability to work nights, weekends, and holidays are preferred. Job Responsibilities Fulfills online orders efficiently, accurately and with a sense of urgency using handheld technology and/or fixed devices Ensure product and order accuracy through meticulous verification and quality control processes Learn and apply product knowledge, customer service standards, and store operations to deliver exceptional customer experiences Keep staging area organized and free of clutter Handle in-store and online order returns and pickups Comply with government regulations such as age verification requirements for restricted items Assist with customer inquiries and provide store information Maintain knowledge of product and promotional events Maintain a positive work environment Communicate clearly, collaboratively and courteously Attend all meetings assigned by Leadership, including daily huddles Support company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology Maintains operational standards including but not limited to safety and store security protocols Ensure adherence to all company policies, procedures, and regulatory requirements Performs other duties as assigned by store or company leadership Job Skills & Requirements Strong customer service, hospitality and problem‑solving skills Detail‑oriented with multi‑tasking capabilities Flexible availability including nights, weekends, and holidays Adaptability to work in high demand / peak hours Willingness and ability to cross‑train to support other teams and tasks Adaptability to learn new technology‑driven solutions Thrive in a fast‑paced retail environment Clear communication and team collaboration skills Qualifications No prior retail experience required High school diploma or equivalent preferred #J-18808-Ljbffr