Associate Director

Main Responsibilities: Develop skills, behaviors, and mindset of customer-facing personnel (leaders and individual contributors) within the Leadership Excellence & Customer-Facing Skills team. Partner with senior leadership to identify, prioritize, and execute customer-facing skill development. Build, revise, and implement curricula aligned to changing market demands for customer-facing leadership and individual contributors. Build alliances with Senior Leaders and business partners to align strategy and manage change. Partner with TA leadership to measure/monitor training impact and recommend improvements. Use AI to reimagine learning experiences and develop future-focused training curricula. Collaborate with global partners/functions to leverage resources and best practices. Coordinate with Customer Facing Capabilities/Commercial Training for curriculum execution. Perform other duties as assigned. Required Qualifications: Bachelor’s degree required. 5+ years in pharmaceutical/biotechnology with foundation in field sales; progression into field leadership, Learning & Development, or Commercial Training. 2+ years as a first-line leader (preferably in pharmaceuticals). Adult learning/training design expertise, needs analysis, AI utilization, and measuring training effectiveness. Preferred Qualifications: 3+ years leading training programs/initiatives (national or home office). Experience leading without authority in a matrix environment. Deployed innovative learning solutions for large-scale audiences. Strong facilitation/executive presence; communicates across all levels; builds stakeholder rapport. Project management with strong results; ability to lead change and challenge status quo. Experience supporting AI/IT platforms; quantitative skills; budget management. Experience leading diverse teams; strategic thinking; coaching/feedback and empowering people. #J-18808-Ljbffr