Customer Service Representative

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hi, I'm Dustin Hufsey, President of One Hour Air Conditioning & Heating, Benjamin Franklin Plumbing & Buffalo Electric. Thanks for being here!

We are Hufsey Home Services, proudly serving our clients across 5 locations and 3 states. We are a part of a growing successful franchise system known as Authority Brands.


One Hour Air Conditioning & Heating

DFW, TX

Mohave County, AZ

Prescott, AZ

Phoenix, AZ


Benjamin Franklin Plumbing

Mohave County, AZ

Prescott, AZ

Las Vegas, NV

Buffalo Electric

DFW, TX

If you are a Customer Service Representative with experience or an aspiring CSR, get ready to join the best team out there! We want to see you grow and achieve your career goals. We make sure our staff has ongoing training, support and comradery. We are ALWAYS looking for A players to join our team!


Responsibilities:

BOOK every possible lead

Manage large amounts of incoming phone calls, along with outbounding

Build value, trust and a sustainable relationship with our clients

Provide accurate, valid and complete information


Handle customer complaints, provide appropriate solutions, follow up to ensure resolution


Make your interaction with our clients the best part of their day

Meet or exceed set standard KPI's

Apply if:

• You love helping people and can easily express empathy

• Willing to learn our Hufsey Home Services customer service way

• You are an excellent communicator

• You have great attention to detail

• Self-motivated and customer focused

• Uncapped earning potential excites you


You Shouldn't Apply If:

You don't like talking to people - Tone matters!

You feel overwhelmed in a fast paced environment

Being organized is a struggle

You don't believe communication is key

You are not likely to follow what you were taught and apply it with enthusiasm

You lack patience

Basic Requirements:

Treat others the way you want to be treated

Be a TEAM player - we win and lose as a team

Strong written and verbal communication skills

Strong active listening & phone handling skills


Professional appearance

Ability to multi-task, prioritize, and manage time effectively

Comfortable with computer systems and software

Various shifts available: we are open 24/7

Interview Process:

Our interview process is not long, but it's thorough. We want to make sure that each person who joins the team is the right fit. And that we are the right fit for you!

After we review your application, you will be contacted for an interview with the Hiring Manager. Plan on approximately 60 minutes.

We can't wait to meet you!

Compensation: $14.70 - $24.00 per hour


Join the Benjamin Franklin Plumbing Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first.

1. Pay - We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.
2. Flexibility - We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
3. Career Path - We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.