Representative - Account Resolution (Legal & Medical)

When life gets hard, we make it easier! Libra Solutions helps overcome the burdens created by slow-moving legal processes. Combining technical innovation and financial strength, we help speed cumbersome workflows and ease financial barriers for our customers. And our companies are leaders in their industries! Oasis Financial is the largest and most recognized national brand in consumer legal funding. Oasis helps consumers awaiting legal settlements to move forward with their lives. MoveDocs is a personal injury solutions platform that integrates and streamlines medical, financial, and professional services for personal injury cases. Our mission is to improve outcomes for plaintiffs, accelerate settlements for attorneys, and ensure timely payment for providers. We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible. We also are the leading inheritance funding provider through Probate Advance, helping heirs access their inheritance immediately, without the lengthy process of probate.

Together, under the Libra Solutions banner, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide, which gives us an amazing platform to service our customers.

MoveDocs is looking for a highly responsive, goal-oriented Representative who will bring energy, expertise, and drive to impact financial and customer experience results within our Special Resolutions team. This role is multi-faceted, primarily involving recovering MoveDocs assets from medical facilities while preserving and/or improving existing relationships.

The successful candidate is a subject matter expert in advancing Customer/Partner Experience, Operational Performance, Collections strategies and can enact identified performance improvement recommendations.

The qualified candidate will be expected to directly manage a dynamic portfolio of assigned cases, act as a back-up for Team Members away from their desk or out of the office and deliver exceptional customer experience results while driving to identified performance targets.

This position is based in our Las Vegas, NV office.

Essential Functions

• Communicate with medical facilities and law firms to recover pending assets
• Review various systems to locate information and documentation for collection efforts
• Follow up on past due payments at regular intervals
• Research check details and verify proof of payment
• Accurately document all accounts
• Perform clerical duties and data entry
• Reconcile credits and balances

Requirements

• Associates Degree required.
• 2+ years of work experience in an office type environment or contact center environment.
• Experience in Healthcare, Legal, Insurance, or Financial Services Industries – specific experience in personal injury, with applicable medical knowledge and claims law.
• Preferred experience in claims, legal and/or personal injury
• Must have excellent communication skills, both verbal and written and the ability to be collaborative with other members of the team.
• Self-motivated with desire to build great relationships, and able to meet and exceed goals.
• Able to adapt to change and pivot easily between tasks and process changes.
• Ability to work quickly and accurately to meet tight deadlines.
• Excellent verbal and written communication skills to handle interactions with attorneys and medical providers.
• Ability to operate efficiently and effectively within a continuous evolving environment.

• Must be able to work in our Las Vegas, NV office.

Benefits

We offer competitive compensation and benefits that include medical, dental, vision, life insurance plans, 401k with company match and paid time off.