Service Technician - Salem, Oregon

Service Technician - Salem, Oregon

Salem, OR

Support client base by performing troubleshooting, repairs, maintenance on all types of industrial refrigeration equipment and systems.

Essential functions/responsibilities include but are not limited to the following:

Productivity and Quality

• Troubleshoot, repair, and perform maintenance on all types of industrial refrigeration equipment and systems.
• Perform start up on new refrigeration systems.
• Complete required documentation and paperwork, including service work orders, maintenance checklists, calibration and safety control testing documentation, IIAR safety inspections, LOTO log, startup paperwork.
• Efficiently and effectively communicate to customers the findings of such calls, and actions required to correct.
• Efficiently and effectively communicate with Service Coordinator regarding work order progress, scheduling, customer needs, parts and materials needed, quotes, etc.
• Assist management with all other office projects as needed

Customer Contact

• Make decisions based on customer needs, desires, and expectations and on APCCO standards, not on personal preferences, style or theory
• Maintain free-flowing information and cooperation between customer and APCCO team.
• Work with APCCO team to find best approaches to handle customer requests

Financial

• Purchase supplies and other expenses in the most cost-effective manner with an effort to save on operational cost.
• Use resources in most effective manner (including sharing cost savings ideas with APCCO team)
• Abide by approved budgets

Misc.

• Consider the importance of internal/external customer relationships when planning/conducting work
• Complete work in a timely, accurate and thorough manner and be conscientious about assignments

Competencies:

• Problem Solving & Analysis
• Technical Capacity
• Communication Proficiency
• Flexibility
• Time Mgmt.
• Ethical Conduct

Supervisory Responsibilities: This position has no supervisory responsibilities

Work Environment: This job will be primarily at customers locations, where the environment will be open, loud and have various pieces of equipment and in use, along with the exposure to a variety of sights and smells, including a variety of processing chemicals.

Knowledge, Skills and Abilities:

• Knowledge of industrial refrigeration systems commonly used in the cold storage/food and beverage processing industries.
• Specific first-hand knowledge and experience in troubleshooting and repairing industrial refrigeration equipment, valves, controls, etc. Experience performing system and equipment pump downs, and evacuations.
• Knowledge and experience performing system calibrations and start-ups, including compressor alignment skills.
• Experience with safe handling of ammonia refrigeration systems and safe practices for anhydrous ammonia. Basic safety knowledge regarding OSHA regulations, PPE, LOTO, and Line Break.
• Ability to pass a Fit Test and wear a full-face respirator.
• Knowledgeable in reading blueprints, plans and specifications.
• Travel is required for meeting with clients to perform troubleshooting, repairs, and maintenance on their equipment.
• Ability to participate effectively in a team atmosphere by modeling and promoting conflict resolution, diversity, ethical practices and organizational citizenship

Position Type/Expected Hours of Work: This is a full-time position. Days and hours are Monday through Friday 7:00 am to 4:00 pm, however, based on the needs of the job, work hours may vary.

Travel: Travel is expected for this position, based on the duties to service the needs of the customer(s).

Required Education & Experience:

• Minimum of 5-7 years' experience working as an operator or service technician with industrial refrigeration systems in any of the following types of facilities or employers: Food and beverage processing plants, cold storage warehouses, equipment manufacturer
• RETA Operator Certification a Plus
• Refrigeration Trade School graduate a Plus
• All APCCO employees who drive company owned vehicles or drive their own vehicle for company purposes: Must read, understand, and follow the requirements of the APCCO Motor Vehicle Policy and Vehicle Maintenance Policy
• Maintain a valid driver's license
• Provide a clear DMV record that is insurable with our company vehicle insurance carrier, including no accidents, incidents, or DUI in the past 5 years (and updated annually)
• Participate in company-sponsored programs to maintain or improve driver safety

Preferred Education & Experience: None

Work Authorization: None