Veterinary Services Manager

Job Description

Job Description

FLSA: Exempt (Salary) REVISED: 07/23/2025

REPORTS TO: Chief Veterinarian REVIEWED: 04/05/2022

SUPERVISES: Veterinary Services Supervisors and Team Members

Position Summary:

Responsible for planning, organizing, and managing The Animal Foundation’s Veterinary Services Department under the direction of the Chief Operating Officer. Oversees department team members, assigns duties and assures the effectiveness of department functions. Provides service and guidance as needed to resolve guest concerns.

This position is required to work 4 - 10 hours shifts with one weekend day. 8:00 a.m to 7:00 p.m, with a one hour lunch.

Essential Duties and Responsibilities:

• Directly and indirectly supervises all licensed veterinary technicians, veterinary assistants, as well as department students, and volunteers. 

• Participates in the hiring and training of team members and regularly reviews and evaluates job performance. 

• Responsible for ensuring that proper policies and procedures are followed

• Addresses team member concerns and complaints.

• Delegates responsibilities within Veterinary Services for the purpose of increasing the overall efficiency of the department, and structures the activities of the team according to their abilities and/or licensing to maximize their utility and effectiveness.

• Writes, reviews, and maintains standard operating procedures, protocols, and instructions applicable to The Animal Foundation Veterinary Services department. 

• Evaluates all new and ongoing projects regularly to determine and implement needed changes. 

• Regularly reviews policy and procedures manuals and standard operating procedures to assure compliance with local, state, and federal guidelines as well as the Organization’s mission.

• Oversees and assists with the creation and posting of work schedules for Veterinary Services department team members

• Oversees the maintenance of inventory for all items in the clinic, and monitors the supplies that are ordered. 

• Performs ongoing cost analysis to determine the lowest prices for supplies and adjusts ordering habits accordingly. 

• Monitors the use of supplies and routinely identifies and eliminates sources of waste.

• Works with Leadership to prepare the yearly medical budget for the medical clinic and monitors the departmental budget on a monthly basis.

• Manages disciplinary problems with the Veterinary Services team as needed, and reports these problems to the Chief Operating Officer in a timely and organized fashion.

• Cooperates with the Chief Operating Officer to create and implement new and improved training strategies to continuously raise the level of overall competency of all Veterinary Services team members. 

• Participates in the delivery of training of team members to ensure that all safety regulations, The Animal Foundation policies, state and local policies, procedures, and regulations are followed.

• Oversees the work performance of Veterinary Services team members, including but not limited to the creation and utilization of systems to be sure all Veterinary Services reports are running correctly and are being interpreted and used properly by team members. 

• Regularly audits the quality of physical exams and data entry performed by the Veterinary Services team for all animals in the shelter. 

• Ensures that all treatments (including booster vaccines) are done correctly and on time.

• Ensures that assigned team members are following appropriate disease transmission prevention techniques such as wearing gloves and observing appropriate disinfection protocols in between the handling of each patient. 

• Enforces the written protocols for maintaining and ensuring appropriate disinfection techniques within Veterinary Services.

• Ensures that humane care and proper attention is provided to all animals that are treated or housed in Veterinary Services or examined by Veterinary Services team members.

• Assists in ensuring that complaints by guests of any nature are handled by the proper chain of command until a resolution is reached.

• Dresses appropriately and professionally to project a positive image to the public.

• May be required to perform humane euthanasia procedures, when qualified as described below. 

• Contributes to the efficiency and effectiveness of the organization’s service to its guests by offering suggestions and participating as an active member of a work team.

• Provides responsive, meaningful, and compassionate service to all guests

• Other duties as assigned 

Education and Experience Requirements:

• Four (4) years of experience working in a veterinary clinic, animal hospital, animal shelter, or comparable veterinary medical facility.

• Four (4) years of supervisory/managerial experience in veterinary clinical operations.

• Equivalent to a degree as a veterinary technician from a college accredited by the American Veterinary Medical Association or the appropriate agency in the state where the college is located and/or Equivalent to a Bachelor’s degree.

• Equivalent combination of formal education and appropriate related experience may be considered.

License & Certification Requirements: