Logistics Coordinator

Company OverviewMilo’s Tea Company is one of the fastest-growing beverage companies in the United States. Our culture and operations are built on the belief that we can make a difference in the world. That is why we put People First and strive to continually reduce our environmental impact on the planet. We leverage our world-class operations and decades-long distribution partnerships to grow the footprint of our core products and create new, innovative beverage products.We are the #1 and fastest-growing brand in the Refrigerated Tea Category in the nation.Our core mission: People and Planet First — doing good is good for business.We are committed to unlocking the personal genius of every associate and have a strong focus on growth and learning.Our company is women-led and strongly committed to Diversity, Inclusion, and Belonging.We pledge 1% of profits annually to charitable giving.We are Platinum Certified in Zero Waste Manufacturing: recycling, reducing, and reusing 95% of waste at all facilities.Why You Will Love Life at Milo'sYou will collaborate with a group of passionate and high-performing people, where everyone feels empowered to do their best work and feels good about the work they are doing.As a People First company, Milo’s is committed to the success and well-being of our associates, customers, and fans, no matter their gender, race, or creed. Some of the remarkable benefits offered include:Competitive salary100% employer-paid medical premiums for associates and familiesFree Mental Health, Financial Wellness, and Legal Counseling benefits401K with company matchCompany-paid Life InsuranceTuition reimbursement assistanceContinuous learning opportunitiesRobust parental leave programCare Relief Fund to help associates in needAssociate Assistance ProgramPaid volunteer timeBeing a Culture Champion at Milo’sWear the HAT (Hungry-Agile-Together)Work effectively with othersHelp our TEAm achieve safety, quality, and production goalsInteract positively, be self-aware, avoid negative commentaryCommit to outstanding attendanceConduct yourself respectfully with all Milo's TEAm membersEqual Employment Opportunity StatementAs a People First company, Milo’s is committed to uplifting our associates, customers, and fans no matter their gender, race, or creed. We invest in Diversity, Inclusion, and Belonging in all areas of our business ecosystem. We champion these efforts through partnerships, education, and events to support and celebrate our diverse workforce and networks.If you require assistance or accommodation to participate in the job application process, please contact View email address on click.appcast.io DESCRIPTION:The Logistics Coordinator is responsible for end-to-end ownership of the logistics execution and performance of a portfolio of customer accounts, partnering closely with the on-site Logistics TEAm to ensure effective execution of the order-to-cash flow across the network. This role drives on-time, in-full (OTIF) performance, proactively manages risks, and leverages data to identify opportunities that improve service, reduce cost, and enhance overall network efficiency, all while maintaining Quality, Integrity, Responsibility and Safety standards.RESPONSIBILITIES:Manages day-to-day order execution for assigned customer accounts across multiple shipping sites, including order entry and maintenance in ERP and Transportation Management System platforms.Coordinates carrier pickups and customer delivery appointments with cross-functional teams.Aligns order scheduling with production, inventory, and transportation constraints.Ensures compliance with customer routing guides and shipping requirements across assigned accounts.Communicates order updates, changes, and issues to customers, carriers, and internal teams.Monitors order status and escalates risks impacting on-time or in-full delivery performance.Supports resolution of service failures and delivery issues, participating in root cause analysis for recurring problems.Reviews and validates customer and carrier fines for accuracy, escalating recurring trends to leadership.Participates in weekly cross-functional meetings, reporting OTIF metrics and action items.Identifies process gaps and inefficiencies in order flow and scheduling, contributing to improvement initiatives.Uphold and lead participation in Corporate Responsibility initiatives, including Zero Waste and sustainability, social advocacy, and MMAD volunteering opportunities.Perform other duties as assigned.SKILLS:LogisticsSupply Chain ManagementTransportation ManagementOrder ManagementEnterprise Resource PlanningMicrosoft ExcelContinuous ImprovementData AnalysisCross-Functional CommunicationContinuous ImprovementQUALIFICATIONS:Bachelor’s degree preferred in Supply Chain Management, Business Administration, or a related field or 3+ years of equivalent experience1-2 years of experience in logistics, supply chain, or a related area.Familiarity with ERP systems; experience with Sage X3 a plus.Familiarity with Transportation Management Systems (TMS).Proficiency in Microsoft Excel and standard business systems.Must be available to work on-site during the work week.OWNERSHIP:Account Portfolio ExecutionOTIF Performance MonitoringOrder Scheduling and CoordinationCustomer Routing ComplianceCarrier and Appointment ManagementFines Review and ValidationMETRICS:On-Time, In-Full (OTIF) RateRight-First-Time Order ExecutionFines per LoadRoot Cause & Continuous ImprovementPHYSICAL DEMANDS:This is a hybrid role, with regular use of a computer, phone, and video calls, as well as in-person communication. Associates will occasionally stand and walk within the facility to visit the shipping office, attend on-site meetings, or participate in operational huddles. The role may involve limited exposure to warehouse or production areas, including varying temperatures, moderate noise levels, and proximity to moving equipment. Associates should be able to remain at their workstation for extended periods (up to 2–3 hours) and perform light physical activity, such as walking or standing, as needed throughout the day. Some travel might be required for in-person TEAm meetings/Site visits.FLSA Status: Exempt #J-18808-Ljbffr