Staff Software Technical Program Manager, Platform

Staff Software Technical Program Manager, PlatformSeattle, WA or Sunnyvale, CAE-commerce got real-time data infrastructure decades ago. Physical stores still have not. RADAR is changing that. RADAR is building the data infrastructure layer for the physical world, starting with retail. Our hardware-enabled SaaS platform uses proprietary overhead sensors, software, and AI-powered analytics to locate every product in a store, continuously, down to the fixture. We are deployed across 1,400+ stores with retailers including American Eagle Outfitters and Old Navy, processing tens of billions of real-world events every day, delivering 99%+ accuracy in complex, noisy environments - at fleet scale. RADAR is one of the best-funded companies in retail technology, backed by a recent Series B financing at a $1 billion valuation. Inventory accuracy is only the beginning. We believe RADAR can become foundational infrastructure for the physical economy, powering new AI-driven commerce experiences across retail and beyond. Join us if you want to work on a large, unsolved, technically challenging problem with an ambitious team building category-defining technology.About The JobWe are seeking an experienced Staff Software Technical Program Manager to lead the development, delivery, and ongoing operations of fleetwide RFID solutions to retailers worldwide. The ideal candidate will combine technical expertise in software development and test with strong program management skills to drive successful product development and launch.Responsibilities:Lead programs in software development, data governance, and feature implementation through the entire SWDL, including requirements management, architectural design, proof of concept/proof of experience, engineering pilots, unit testing, scale validation, fleet deployment, and sustaining engineeringDefine and drive success. Provide clarity and develop detailed execution plans for large, complex, ambiguous software programs. Successfully execute said plans by removing blockers and ensuring the proper sense of urgency while providing cross-functional visibility/reportingIdentify interdependencies and bottlenecks, evaluate and optimize workflows, and dig deep when critical issues arise to ensure developers are unblocked and problems are escalated quickly/appropriatelyLook around corners for "what if" scenarios and develop detailed risk mitigation plans where appropriate based on risk levelSwitch gears regularly between the high level 10k foot view to detailed microscopic view for critical activities where needed based on audience, communicating information tactfully and effectivelyDrive software releases through rigorous testing and validation activities from unit level to E2E system level to ensure KPIs are met with clear exit criteria. Ensure best practices are met from a quality perspective to enable frequent deployments at scale (CI/CD, stability, additional automations, etc)Manage/coordinate production issue RCAs and remediationFacilitate effective ways of working among various cross-functional teams not just within software, but partner teams such as Data Science, Systems Engineering, Product Management, Customer Experience, Deployment Operations, Embedded Systems, and Hardware teamsSupport key customer relationships and expectations management in collaboration with Customer Experience and ProductPresent regular status updates to executive stakeholders and cross-functional leadersManage cloud costs and cost reduction initiativesAbout YouRequired:Bachelor's degree in Computer Science, Computer Engineering, Data Science, or related technical field5+ years of experience in software/infra program management5+ years of experience as a software engineer, data scientist, or related fieldDemonstrated expertise in managing the complete software product development cycleProficient with project management tools including Smartsheet, Jira, Confluence, and methodologies including Agile (SAFe), Waterfall, Scrum, etc.Experience with test plan development and execution for various levels of SW validationSolid understanding of software development "V" processExcellent communication, leadership, and interpersonal skillsProblem-solving mindset with the ability to navigate technical and organizational challenges in a start-up environment while setting up for long term success as we scaleAbility to work on-site or hybrid in Seattle, WA (preferred) or Sunnyvale, CAPreferred:Familiarity with RFID and wireless technologyFamiliarity with retailer supply chain and inventory managementFamiliarity with cloud and backend servicesFamiliarity with mobile applications developmentFamiliarity with edge compute, shadow controllers, network architecturesFamiliarity with ring based deployments, feature flags, blue/green deployments, and health probesFamiliarity with regulatory compliance requirements (SOC 1, SOC 2, pen testing)Familiarity with containerization (K8s, K3s) and configuration managementFamiliarity with observability platforms and dashboards (New Relic, Grafana, Looker)Familiarity with firmware development and hardware/software integrationFamiliarity with internationalization and localizationFamiliarity with writing PRDs and requirements tracking softwareProject management training/certificationWhat You'll DoIn your first 30 days, you will:Learn Radar's mission, technology stack and core values.Complete onboarding and security compliance training.Familiarization with ways of working and tooling used, including Jira, Confluence, JPD, BigPicture, Smartsheet, etc.Familiarization with release workflows, teams, ceremonies, and reporting best practices.Ask lots of questions!In your first 60 days, you will:Understand in detail the current state of SW infrastructureUnderstand in detail the H2 '26 and 2027 product roadmapContribute to sprint planning, backlog grooming, and overall Scrum/SAFe model including task and bug managementStart driving execution and delivery of engineering initiatives and reporting outGatekeep for the Definition of Ready, Definition of Done, and the SW release strategy for your program(s)Establish program ceremonies and reportingAsk more questions, align teams, ask why, challenge assumptionsIn your first 90 days, you will:Independently manage 1-2 programsDrive resolution of critical issues by collaborating with DRIs and XFN teamsContribute to the SW roadmap strategy and program increment planningProactively identify and engage with potential downstream risks and opportunities, such as maximizing efficiency and reducing bottlenecks, and escalating when appropriateContribute to capacity planning and prioritization exercisesKeep asking questions and eventually be a thought leaderAt RADAR, your base pay is one part of your total compensation package. The expected base salary range for this position is $165,000 - $215,000. Individual pay is determined by work location and additional factors, including job-related skills, experience and relevant education or training. You will also be eligible to receive other benefits including: equity, comprehensive medical and dental coverage, life and disability benefits, 401k plan, flexible time off, and paid parental leave. The pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting.Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness.