Restaurant Captain/Assistant General Manager

Restaurant Captain/ Assistant Manager

Location: Honolulu, HI (Ala Moana Center)

Pay Range - $35/hr.- $40/hr.

Actual compensation will be determined based on experience, skills, and internal equity.

About Us:

At Supreme Dumplings, we deliver moments of joy to our guests, team members, and the communities we serve. Our mission is to provide the most authentic Xiao Long Bao and other small bites of happiness through quality, service, and value.

We are a Taiwanese restaurant deeply rooted in tradition and craftsmanship. Our specialty, Xiao Long Bao, meaning "little dumpling in a basket," traces its origins back over 1,000 years to China's Song Dynasty. Cooked traditionally in bamboo baskets, these iconic dumplings are perfected over centuries and lovingly crafted in our kitchens to provide an unparalleled authentic experience.

Our commitment to quality, exceptional service, and creating memorable dining experiences is at the heart of everything we do. We take pride in bringing Taiwanese culinary heritage to Honolulu, ensuring every bite tells a story of tradition, passion, and excellence.

About the Role

Restaurant Captain (Assistant Managers) plays a key leadership role, supporting the General Manager in daily operations while ensuring our Standard Operating Procedures (SOPs) are upheld, the team is well-trained, and guests receive exceptional service.

Restaurant Captains lead by example, energize the team, and ensure the restaurant consistently meets or exceeds operational standards.

We look forward to learning more about you and what you can bring to our team!

Key Responsibilities

• Greet and assist guests with a friendly and professional demeanor; respond appropriately to feedback and concerns
• Train team members and uphold company standards in food preparation, service, and cleanliness
• Monitor food quality and manage food cost controls
• Communicate daily goals and support team members during busy shifts
• Coordinate schedules, cleaning checklists, inventory, and supply orders
• Resolve operational issues promptly, including guest concerns and training gaps
• Clearly communicate procedures, standards, and expectations
• Lead training across all stations using hands-on guidance and the company's learning management system
• Learn basic maintenance of kitchen equipment
• Conduct daily quality checks to ensure consistency and high standards
• Perform other duties as assigned

Qualifications

• Minimum 2 years of experience in customer service, food service, or a related field
• High school diploma or GED required
• Valid food handler's permit (or willingness to obtain one)
• Alcohol server permit preferred
• Strong attention to customer needs and detail-oriented service mindset
• Excellent verbal communication and leadership skills
• Ability to perform effectively in a fast-paced environment
• Strong training, coaching, and team development abilities
• Solid organizational and problem-solving skills
• Ability to stand and walk for extended periods
• Comfortable working in variable temperatures and around chemicals, smoke, or airborne particles

Location & Reporting Structure:

• Based in Honolulu, HI
• Reports directly to the Director of Operations until a District/Regional Manager is appointed
• Includes 6–8 weeks of training in Seattle prior to opening.

Benefits & Other Compensation:

• Medical, dental, and vision insurance
• Paid time off
• Employee meals and discounts
• Opportunities for career growth and professional development
• Eligibility and benefit offerings may vary based on position and tenure
• Health benefits: Supreme Dumplings pays 90% of the premium after 60 days of employment

Supreme Dumplings is an equal opportunity employer. We consider all applicants without regard to race, religion, color, gender, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, marital status, or any other status protected by law. We strive to reflect the diverse communities we serve.

Applicants must be 18 years of age or older and must be able to provide documentation proving legal authorization to work in the United States.